Job description

Ken Pollock Auto Group is looking for an experienced Service Advisor to join their team. As a Service Advisor, you must be able to multi-task, work efficiently in a fast-paced environment, and maintain impeccable customer service.

Service Advisor Responsibilities:

• Setting, confirming and preparing for appointments to expedite the customers’ service experience
• Greeting customers in a time efficient and friendly manner
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Coordinates delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, and reports.
• Strictly follows organizational safety standards
• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Service Advisor Qualifications:

• 1-2 years Automotive Service Advisor experience and automotive knowledge preferred
• CDK/ADP experience a plus!
• High School diploma / GED
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• Valid in-state driver’s license
• Clean driving record

Service Advisor Benefits:

• Health, Dental, Vision
• 401(k) Enrollment
• Employee vehicle purchase program
• Full time, 40 plus hours per week
• Opportunity to work with a reliable, energy driven team!
• Promotion opportunity within company

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Automotive Service Advisor: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.