Server

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  Maintain and clean and inviting guest dining area.
• Engage, connect, and build rapport with guests to enhance guest satisfaction.
• Ensure all food and beverage facilities, including restaurant/bar and banquet/meeting spaces are clean and properly stocked to anticipated business volume.
• Ensure all food and beverage equipment is in operational condition and regularly cleaned.
• Establish and achieve quality and guest satisfaction goals.
• Ensure consistent adherence to brand standards and promotions.
• Work with Manager to ensure the high level of guest satisfaction.
• Follow all local, brand, and Opal health and safety regulations and procedures.

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  Effectively manage and control all food and beverage expenses, including restaurant/bar, restaurant service, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines.
• Routinely order food and supplies based on Opal’s inventory standards
• Continually seek and implement cost saving strategies.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.
• Understand and operate within the hotel’s restaurant budget.

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  Drive promotions that deliver great dining experiences for guests at a good value.
• Bring any ideas that could enhance revenue to the Food and Beverage Manager
• Make sure credit and financial transactions are handled securely.

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  Motivate, coach / mentor other food and beverage team members, be a team player.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures.

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  High school diploma or higher-level education
• Must speak fluent English (other languages preferred)
• ServSafe, CPR, and/or First Aid certification is preferred.
• Requires lifting, bending squatting, and physical labor, standing, walking, and reaching over head, and good speaking skills. Must be able to physically lift, push or pull a minimum of 50 lbs. Candidates must be able to tolerate cleaning and other chemicals daily. Also, the position may have exposure to allergens such as peanuts, chemicals etc.

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  Be proficient in the use of the property management system, inventory system.
• Complete all brand standard and Opal required training within 30 days of hire.
• Perform daily opening and closing cleaning procedures.
• Have a good understanding of all of hotel operating procedures.
• Maintain cash drawer and report any overages or shortages to the Food and Beverage Manager immediately, if applicable.
• Arrive and depart on time for each scheduled shift.
• Maintain a clean and professional uniform by Brand and Opal standards.
• Exhibit great customer service skills.
• Notify Manager if any food or supplies are out or running low.
• Be proficient in the use of all food and beverage equipment such as all kitchen equipment, refrigeration units, coffee machine, etc.
• Maintain all equipment, conduct regular inventories as per standard operating procedures, and maintain food and beverage supplies at par.
• Be knowledgeable about the restaurant/bar menu and banquet offerings.
• Inform the Manager of any unique situations, or unusual developments in food and beverage operations.
• Handle guest complaints effectively and hospitably, in accordance with Opal and Brand standards.
• Be willing and able to work any shift, including nights and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

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  Willing to take ownership and accountability for the team
• Effective communication skills
• Good listener
• Good team player
• Emphatic and tolerant
• Punctual
• Early Riser
• Consistent and congruent
• Willing to work on weekends and holidays
• Well-groomed and professional appearance

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  Brand Quality Audit (QA)
• Associate Standard Index (ASI)