Job description

POSITION DEFINITION:
The individual in this position reports to the Information Technology Supervisor with the responsibility of providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system, its associated on-premise application components (e.g. Oracle Business Intelligence Publisher, Automic Automation Manager, OpenText Exstream, etc.), and integrations with external cloud-based applications such as Oracle Mobile Workforce Management (MWM) system and Customer Web Self-Service (CSS) solutions. The incumbent works as part of a “hands-on” onsite support team and as a Senior Systems Analyst with extensive experience in all aspects of information technology.

Summary of Key Responsibilities

• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members
• Documents requirements, solution design, diagrams business processes, and system workflows
• Performs application setups and configurations
• Performs rapid and accurate analysis and effective diagnosis of production issues
• Provides direct end-user support for any issues or questions related to the applications
• Acts as needed as the primary point of contact with Oracle support services
• Analyzes base code problems, refers to Oracle, and tracks to closure
• Supports customizations (i.e. configuration, interfaces, modifications, and reports)
• Lends expertise with system and component upgrades
• Recommends and may assist in the testing of patches and upgrades
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members
• Participates in Disaster Recovery planning and testing
• Provides after hours on-call support
• Other related duties as necessary to support Company goals and objectives

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILL REQUIREMENTS

• BS in Computer Science (or related discipline) or equivalent work experience
• Seven (7) or more years’ significant systems analysis experience required
• Three (3) or more years’ experience configuring, coding, and troubleshooting Oracle’s Customer Care and Billing software
• Proficient in troubleshooting application, middleware and database issues
• Must have experience in Business Application, Production Control disciplines, and Change Management
• Outstanding written, verbal communication, and interpersonal skills
• Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams
• Specific required skills include:

o Knowledge of CC&B in the following areas:
§ Administration and Configuration
§ Framework Business Processes
§ Framework Administration including ConfigTools
§ Development and Customizations
o Oracle Database Administration
o SQL, PL/SQL, and either SQL Developer or Toad
o Understanding of network technologies/concepts
o Linux OS Administration and commands

Highly Desirable Skills

• Oracle Weblogic Server and Enterprise Manager
• Oracle Utilities SDK and Eclipse
• Oracle SOA Suite and Oracle Integration solutions
• Java
• Python
• OpenText Exstream
• Automic Applications Manager
• Ability to script in Linux
• Experience with BI Publisher or other reporting tools
• Working knowledge of various computer hardware platforms such as Linux and Windows
• Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations
• Experience working in the Utilities industry

Job Type: Full-time

Salary: $110,000.00 - $140,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Dimas, CA 91773: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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