Senior System Support Technician - Palmetto GBA
Full Time
Augusta, GA
Posted
Job description
Summary
Works as part of a team to support and analyze production system problems and recommend workable solutions.
Description
Position Purpose:
The Senior System Support Technician is the primary point of contact for customer support. This position will facilitate communication with customers and drive customer support issues to resolution.
What You'll Do:
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Perform system support, configurations, scheduling and/or tuning/modification of application products. Make recommendations for technology solutions.
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Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. Consult with senior peers on non-complex projects.
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Assist in system performance monitoring and capacity. May also assist with system analysis activities.
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Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises.
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Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents.
To Qualify for This Position, You'll Need:
Required Education:
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Bachelor's degree in Computer Science, Information Technology or other job related degree or
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4 years of job related work experience or
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2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree.
Required Work Experience:
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1 year of technical experience with systems analysis, design, and/or of programming experience or other job related IT experience or
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successful completion of BCBS Entry Level Training Program.
Required Skills and Abilities:
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Comprehends basic data storage techniques, basic database philosophy, database management, and simple programming techniques.
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Basic understanding of the requirements for maintaining production systems and the effect of program changes.
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Understands how to use structured techniques in new program development.
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Basic understanding of development, quality assurance, and integration methodologies.
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Good communication and interpersonal skills.
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Able to work well under pressure and as part of a team.
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Pays attention to detail.
Required Software and Other Tools:
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Basic knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
Work Environment:
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Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
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Customer-focused, project-oriented applications support environment.
We Prefer You To Have:
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Previous iFLOW experience
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Customer service experience
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Experience in and knowledge of Medical Billing
What We Can Do For You:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
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Subsidized health plans, dental and vision coverage
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401K retirement savings plan with company match
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Life Insurance
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Paid Time Off (PTO)
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On-site cafeterias and fitness centers in major locations
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Wellness program and healthy lifestyle premium discount
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Tuition assistance
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Service recognition
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Employee Assistance
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Discounts to movies, theaters, zoos, theme parks and more
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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