Senior Network Administrator
Full Time
City of Dubuque, IA
$74,443 - $97,323 a year
Posted Just posted
Job description
Position Summary
GENERAL SUMMARY: The work in this class involves the application of leadership, technical knowledge and experience in planning, implementing, monitoring, managing, and support of mission critical enterprise servers, storage, policy and applications across the organization. Management is done across multiple locations using a virtualized server environment using Storage Area Networks (SAN) with a 25G network backbone in a LAN and WAN environment. Performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS: The work of individuals in this class involves applying current information technology knowledge and concepts to accomplish the requirements of the position. Work is performed with considerable independence and initiative within established technical standards and guidelines. Supervision and assignments are received through oral and written instructions from the Information Services Manager as well as directly from end-users. This position will use his/her experience and education to ensure consistent, scalable and high-quality IT services to end-users. The successful candidate must be comfortable taking on responsibilities as required and continually looking for opportunities to improve the City of Dubuque's application, server, storage, network and database environment.
Job Duties
JOB DUTIES:
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Plans, coordinates and implements servers with essential security and data safety measures to protect data, software and hardware.
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Oversees lifecycle management of data and resource usage planning for current and future needs.
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Researches new technology with recommendations for future implementation.
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Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
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Trains technical staff in how to use new software and hardware developed and/or acquired
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Analyzes server logs for system, application, performance and patch management to determine system health and takes timely corrective action.
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Performs vendor/3rd Party oversight for installation, updates and maintenance.
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Recommends and applies upgrades, patches and new applications and servers.
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Ensures high availability and acceptable levels of performance of mission critical host computer resources.
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Oversees the daily backup process to ensure the data for all sites is successfully backed up and recommends improvements or necessary changes.
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Gathers data pertaining to end user needs, and uses the information to identify, predict, interpret and evaluate system and network requirements.
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Troubleshoots issues and escalates issues to appropriate levels.
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Plans, evaluates and implements approved system changes and upgrades maintaining change logs.
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Creates the necessary documentation on systems and processes and oversees application documentation maintained by staff.
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Provides technical support and guidance, as well as training on new systems and processes, to end users and IT staff.
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Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
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Oversees and enforces technology standards including but not limited to user set up, access control, appropriate use and connectivity.
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Oversees, monitors and troubleshoots e-mail archival environment.
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Responds to end-user questions.
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Tracks and verifies licensing compliance for all software that are maintained on IS managed servers and hosts.
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Works in collaboration with the Chief Information Services Security Officer tracking, verifying and responding to issues related to security and privacy compliance for all IS managed users, servers and hosts including but not limited to HIPPA, PCI, CJIS.
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Assists in planning, coordinating, and consulting with vendors for server/software purchases, product services and support.
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Oversees management and implementation of SSL certificates.
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Participates in the City's intercultural competency training and program.
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Responds to resident's questions and service requests in a courteous, timely and equitable manner.
KNOWLEDGE, SKILLS AND ABILITIES:
Computer/Technical (Essential): Knowledge and highly competent skill set for the following equipment, software and tools:
Microsoft Server Release2016 and above
Vmware
Linux
Aristotle Insight
Network printing
Windows ver 10 Desktop (and above)
Powershell scripting
VEEAM backup/recovery
Server Authentication Technologies: Active Directory, LDAP
ESRI GIS
Microsoft Licensing and SA
Mitel Telephone System
Sophos Suite including end-point protection, internet and e-mail filter
Microsoft 365
Rukus Network Switches
Retain E-mail archival
EMC Storage Solutions operating in a redundant environment with disaster recovery
Sophos Firewall
Competency in working with and parts replacement for server, backup and storage hardware
Web Servers: IIS, Apache, Tomcat
Databases: Microsoft SQL, MySQL, Proprietary, Flat File
PDQ Deploy
Initiative: Self-starter who exhibits a high level of initiative and resourcefulness; excellent organizational and time management skills; willingness to take on complete, multiple project assignments quickly and efficiently; looks for ways to improve skills and is a dedicated and driven learner;
Communication Skills: Strong written and verbal communication skills, including the ability to train others in areas of expertise;
Adaptability: Ability to alter schedule, direction, and/or tasks for the benefit of the project or issue;
Attention to Detail: Work produced demonstrates excellent attention to detail and accuracy;
Interpersonal Skills: Excellent customer service and teamwork skills; ability to maintain effective working relationships with employees and the general public; ability to respond to customer inquiries in a courteous, equitable and professional manner;
Work Competence
: Works effectively with decreasing amount of assistance from others as technical skills are acquired; ability to perform a variety of tasks without close supervision;
Leadership/Continuous Improvement: Ability to provide strong leadership to the department, challenge traditional ways of doing things and implement new and innovative ways of accomplishing department objectives;
Supervisory: Ability to assign, train, supervise and review the work of other employees;
Diversity, Equity, and Inclusion: Knowledge of diversity, equity and inclusion;
City of Dubuque Values: Demonstrated ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; demonstrated ability to be a team player; desire to be part of an organization that values service, people, integrity, responsibility, innovation and team work.
Qualifications
MINIMUM QUALIFICATIONS:
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Considerable experience working as a network administrator or systems analyst in comparably sized, multi-site environment as well as
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Graduation from an accredited college, community college or university with major course-work in computer science, network, security and management information science with continuing education in network, security, server, storage and operating systems;
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or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.
PREFERRED QUALIFICATIONS:
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Experience working with a diverse workforce.
Supplemental Information
FLSA STATUS: Exempt
RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within thirty (30) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.
The City of Dubuque provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, or results of genetic testing or military service.
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