Senior Manager, Military Outreach-Remote (Must be based in Tacoma, WA area)
American Public University System

Responsible for establishing and maintaining relationships with key influencers who include military education center staff, veteran center staff, current students, and prospective students within the assigned area of responsibility (AOR). Provides on-site liaison between American Military University (AMU) of American Public University System (APUS) and the field location to all members of the local community as appropriate. Presents information to individuals and groups when permissible. Advises and aids current and prospective students. Represents APUS at local events and ceremonies. Provides information about APUS programs to key military and civilian personnel when permissible.

Responsibilities:

• Primarily responsible to serve as the “face of APUS” with assigned AOR, located in (or within commutable distance of 25 miles or less of) Tacoma, WA. AOR includes, but is not limited to, Alaska, Washington, and other locations as directed by the Director or Associate Vice President (AVP)
• Establishes and maintains professional relationships with Active Duty, Guard, and Reserve education center personnel, veteran’s centers, and other key personnel
• Ensures marketing materials displayed in all assigned areas are kept replenished and current
• Provides face-to-face, phone, text, email, and video (MS Teams, Zoom, etc.) assistance to current and prospective students, education center staff, and key personnel as opportunities permit or as directed
• Attends ceremonies and events on behalf of APUS. May present scholarships or other forms of recognition on behalf of the University
• Assists the Director in the development and execution of strategies, plans, and objectives to support the annual strategy. Regularly informs the Director of potential marketing opportunities in assigned area
• Prepares reports and presents information to individuals and groups of varying sizes
• Develops innovative ways to communicate APUS programs to target audiences
• Provides input to advertising and marketing activities specific to AOR
• Periodically assists other senior education managers with events that are located outside of assigned AOR
• Maintains student and prospect interaction in Salesforce
• Conduct initial contact to new students and advisement to persisting students
• Provides monthly environmental scan of AOR to include activity of key competitors
• Provides monthly reporting on student and prospect interaction
• Performs other duties as assigned

Critical Skills and Job Complexity

• Unique knowledge and skills
  • In depth understanding of student services functions, to include, advising, enrollment management, appeals process, career services, etc.
  • In depth understanding of military voluntary education, and veteran programs
  • Ability to communicate effectively, orally, and in writing
• Contact (types and levels – internal and external)
  • External contacts may include senior government personnel (military and civilian), military leaders, base education officials, and current and prospective students
  • Internal contacts may include fellow APUS employees up to Vice President level, APUS partners, and APUS students
• Core Competencies
  • Ability to manage time and resources to accomplish weekly and monthly tasks most effectively and expeditiously
  • Ability to establish priorities among multiple tasks and competing missions
  • Ability to operate independently and report status without prompt
  • Ability to translate general mission guidance into specific actions
  • Ability to make logical decisions that support the intended objective, considering the best interests of APUS

Preferred Education and Experience:

• Bachelor’s degree or higher required
• Military service or military affiliated experience preferred
• Working knowledge of military voluntary education preferred
• Previous experience interacting and communicating with others
• Ability to use a computer required; experience with Microsoft Office products preferred

Work Environment and Physical Demands:

• Work is performed in a variety of locations, including but not limited to, home office, military installations, and sponsored events within AOR
• Frequent travel required within assigned geographic area of responsibility; occasional travel required to Charles Town, West Virginia

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com