Job description
Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company's Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.
Baby Clothing, Kids Clothes, Toddler Clothes | Carter's
Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.
How You'll Make an Impact:
This role typical reports into the Senior Director, Enterprise Support, Network Services, has 5+ direct reports and is based in our Buckhead office in our hybrid work environment
90% Personnel Management & Development, Project Management, and Continuous Improvement
10% Computing Systems Analysis and Support
Preferred Skills and Experience:
OUR Team Members:
Make a career at Carter's:
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Baby Clothing, Kids Clothes, Toddler Clothes | Carter's
Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.
How You'll Make an Impact:
This role typical reports into the Senior Director, Enterprise Support, Network Services, has 5+ direct reports and is based in our Buckhead office in our hybrid work environment
90% Personnel Management & Development, Project Management, and Continuous Improvement
- Manage a Technical Support team of up to 15 individuals to deliver high quality, timely and relevant support to end users
- Ability to prioritize work effort to support Company objectives
- Scheduling of shifts as applicable to support Company needs, and ensure facilities have proper coverage amid hoteling and hybrid work environments or as Business needs arise
- Leverage data from ITSM tool (ServiceNow) to ensure proper ticket resolution and classification, and develop process to highlight effectiveness and opportunities
- Maintain and improve established asset-management process and computer leasing schedules and their impact to budgets and work effort
- Continued development of platform support tools to enable automation and improve delivery
- Drive transformation and adoption of digital workplace tools (M365/SharePoint)
- End user and collaboration equipment ordering, configuration, delivery, and repair; including analysis and selection of technology requirements & research into new technologies which may affect Company standards
- Audits and evaluates the performance of his/her functional team
- Recruits and selects for employment high quality Support personnel
10% Computing Systems Analysis and Support
- System analysis, including consulting with users and application of industry knowledge to determine functional requirements for new computer systems and system enhancements
- Research commercially available software to identify products that might meet departmental requirements; investigates products' ability to meet user, functional, and technical requirements
- Adhere to and identify potential shortcomings related to SOX and PCI requirements and inform staff on established Company policy
- Document and share knowledge with staff and other team members or as FAQs or training materials for user community
- Remain abreast on industry changes and advancements in technology
- Serve as 24x7x365 hands on support for local MDF and IT facilities
Preferred Skills and Experience:
- Bachelor's Degree - OR - 10+ years of relevant IT experience in a corporate environment supporting 1000+ users.
- Understands and acts consistently with the Company's Values, Goals and Objectives
- Strong familiarity with company Security policies and awareness
- Familiarity with Networking and with Distribution Center technologies a plus
- Strong communication skills required for face-to-face client interaction and intra-team collaboration
- Ability to communicate and function as a thought leader in the Technology Services team
- Knowledge of Microsoft Office 365 Suite, Adobe Creative Cloud, Financial software, MDM tools (Intune/Kandji)
- Understanding of a hybrid Windows and Mac Enterprise environment
- Must work nights and weekends when required and be available to be contacted while not on duty
- Maintain updated knowledge of new technology
- Handle multiple assignments simultaneously
- Manages support teams servicing domestic US offices, including Corporate facilities in Atlanta and New York and Distribution Centers in Braselton, Stockbridge, Griffin, and Jonesboro
- Manages IT expense and capital budgets
- Align with Company Leadership to help guide direction and enable business objectives
- Work closely with other IT Technology Services teams to deliver on critical initiatives
OUR Team Members:
- Lead Courageously: Have a strong sense of personal values that align with our Company values
- Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
- Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
- Drive Growth: Set aggressive goals and implement plans precisely
- Cultivates Innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes
Make a career at Carter's:
- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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