Senior Learning Experience Manager

Full Time
Remote
Posted
Job description

Vision: We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose: Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Summary: The Sr. Learning Experience Manager will be a critical player in designing and developing extraordinary learning experiences that enlighten, educate, and help grow bishops, priests, religious, and lay people. Focused on translating opportunities for greater outcomes into engaging learning solutions, the Sr. Learning Experience Manager will use expertise in adult learning and instructional design, partnering with subject-matter experts and internal and external stakeholders, to design and catalog iterations of training materials, including hard copy, electronic copy, eLearning courses, slide decks, and infographics. Where no subject-matter experts exist, the Sr. Learning Experience Manager will utilize their broad experience, curiosity, and learning agility to quickly become a subject-matter expert in their own right. This position will oversee the design process from the beginning to conclusion, including assessing the effectiveness of the training created. Having an inventive spirit and leaning into experimentation will be vital. The Sr. Leaning Experience Manger will coordinate with the Learning Experience Designer, the communication team, and the project management team to ensure the development of material is created within the design requirements and on project timelines.

The Sr. Learning Experience Manager will need strong planning and project management skills to manage multiple priorities and pivot with agility when circumstances change, or a new direction is set. The Sr. Learning Experience Manager will also need strong business acumen allowing him/her to understand critical business needs, analyze issues, and communicate effectively with senior leaders. The Sr. Learning Experience Manager will also have a high degree of ownership and will thrive in a fun, fast-paced environment. This position may require some travel to the Malvern, PA office for team meetings 4-7 times per year.

DESIRED QUALIFICATIONS

Knowledge and Experience Requirements:

  • Bachelor's degree in Learning and Development, Adult Learning, Instructional Design, or related field or 3-5 years' experience in learning content design for adults
  • Instructional design experience designing creative learning experiences across instructor-led, virtual, E-learning modalities is a plus
  • Knowledge of ADDIE, SAM, or similar instructional design methodology

Critical Skills and Demonstrated Behaviors:

  • A practicing Catholic with a deep love for the Catholic Church and an understanding of the structures within the church
  • Demonstrated project management skills with the ability to function and meet deadlines in a fast-paced environment, under time and priority pressures
  • Superior critical, conceptual, and strategic thinking skills as well a high level of attention to detail
  • Strong interpersonal and communication skills, with a desire to foster a culture of innovation, teamwork, collaboration, flexibility
  • Ability to work independently as well as collaboratively to develop scalable practices and processes for a fast-growing apostolate
  • Experience in evaluation or impact measurement design
  • Ability to reduce informational complexity to clear, succinct, and concise steps
  • Experience with remote learning technologies and communication tools or the ability to quickly learn new technology
  • Working knowledgeable in e-learning development. Authoring software and cataloging software such as InDesign, Adobe Creative Suite, Camtasia, SharePoint, Microsoft and HTML a plus; able to (or learn to) edit videos, graphics, and images.
  • An eye for visual design, a knack for creating great user experiences and an overall passion for providing the best experience for training participants - ensuring maximum learning retention and having fun while doing it
  • Proficiency in Microsoft Office suite of products as well as InDesign or other desktop publishing/graphics software


KEY RESPONSIBILITY AREAS

Area


Key Responsibilities


Innovation


  • Identify, experiment, and implement new and innovative learning experience design approaches, tools, and systems
  • Keep updated on the latest trends in instructional design and in remote and in-person learning and development
  • Engage in routine quality assurance audits and modify content/activities to ensure exceptional end-user learning experience
  • Suggest methods and additional resources to optimize all training experiences
  • Act as a strategic voice advocating for building client loyalty, identifying adoption barriers, and promoting value through every phase of the customer life cycle


New Material LC
Training


  • Engage with internal peers in the collaborative design and development or updating of all course materials and related projects
  • Coordinate with internal staff to develop facilitator training


Design
Management


  • Clarify or establish instructional problems and instructional goals and objectives, clarify or identify learning environment and existing knowledge and skills of learners
  • Systematically define specific learning objectives, assessment instruments, exercises, content, subject matter analyses, lesson plans and media selections
  • Design learning activities, assignments, and assessments
  • Assess training and development needs with leaders and participants (through analysis, surveys, interviews, focus groups, etc)
  • Consult with business stakeholders on learning outcomes, learning experience design components, and timelines to meet shared goals
  • Engage with internal peers in the collaborative design and development/updating of all course materials and related projects


Project Management


  • Apply project management principles to full life-cycle of learning experience design, from need identification through content updates to existing learning experiences
  • Drive summative evaluation process including use of tests designed for domain specific criterion-related referenced items and opportunities for feedback from users


CRITICAL SUCCESS CRITERIA


Self-Assurance and Humility:
Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and achieve a positive outcome. Does not seek personal recognition but is committed to the success and growth of others. Makes it about the other person rather than about self. Invites others to more fully participate and open up. Understands that "I have to do it myself and I can't do it alone." Values excellence and is committed to lifelong growth in holiness, confidence, and competence.

Comfortable with Ambiguity: Has ability to 'go and figure it out' when all necessary information is not available. Is willing to make quick decisions even without all the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments and priorities. Takes change in stride; adapts, improves and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or decisions.

Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's call and to one's unique role in service to the CLI Vision and Mission. Is motivated to achieve his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility and skill. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to achieve one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way.

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