What you’ll do:

The Sr. Field Service Electrical Representative will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. Advise customers and provide the best technical solution to solve the customer issue—complete assigned jobs with assistance from lead technicians and engineers. Conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

• Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfaction—and being current with product technology that enhances your ability to troubleshoot and repair various products and instruct others.
• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Become computer efficient using laptops provided and mastering all required software.
• Maintain all services, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.
• Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
• Proven customer service and sales ability. Ability to handle irate or difficult customers and gain satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Qualifications:

Required (Basic) Qualifications:

• Minimum High school diploma with a minimum of three (3) years of field service experience OR Military experience OR Associate degree from an accredited institution.
• A minimum of three (3) years of experience evaluating and servicing power systems, military experience, electrical or electronics experience (coursework and internship experience apply).
• Must be legally authorized to work in the United States without company sponsorship now or in the future
• Possess and maintain a valid and unrestricted driver’s license
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Manasses, VA, will be considered. Active Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Experience testing, troubleshooting and servicing electrical distribution and control systems is desirable.
• Experience with programming protective relays, and performing power quality measurements, troubleshooting, and analysis.

Skills:

• Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.
• Submit to the periodic customer-required background and drug screenings.
• Working knowledge of troubleshooting, testing, and repair techniques.
• Understanding of various manufactures electrical, electronic and mechanical products and services.
• Must practice and maintain electrical safety standards and policies related to working with electrical and electronic equipment.

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