Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service Representative II for Leica Biosystems is responsible for interacting with customers to identify needs and determine appropriate action.

This position is part of the Customer Support department located in Deer Park, IL and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Customer Support team and report to the Customer Service Manager responsible for providing quotes, processing sales orders, documenting customer complaints, and responding to customer service needs, including shipment, billing & warranty issues, and basic product inquiries. If you thrive in a supporting role and want to work to build a world-class customer service organization—read on.

In this role, you will have the opportunity to:

• Process daily orders received through multiple channels (phone, email, fax, EDI).
• Professionally handle incoming requests from external and internal customers.
• Ensure that issues are resolved promptly and thoroughly by clarifying a customer's complaint, determining the cause of the problem, selecting & explaining the best solution to the problem, expediting correction or adjustment, and following up to ensure resolution.
• Be responsible for daily management which includes reviewing the status of all open orders and ensuring timely resolution.
• Work all reports, including blocked & incomplete order tracking, to ensure deliveries are not delayed to the customer.
• Provide sales support with the necessary research on price discrepancies, complaints, overnight samples, requests, etc.

The essential requirements of the job include:

• High school diploma, or equivalent, with 2+ years of experience. Associates degree preferred.
• The ability to work a first shift role with hours of 8:30am – 5pm.
• Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook) along with SAP software experience.

It would be a plus if you also possess previous experience in:

• Customer Service or Order Entry. 2+ years of experience is preferred.
• Medical devices and related equipment.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.