Scheduled Hours

40

Position Summary

Provide advanced support of cost-effective information technology solutions by creating new, modifying, and supporting existing software applications. Undertakes complex projects requiring specialized technical knowledge and innovative thinking.

Job Description

Primary Duties & Responsibilities

• Conduct work flow study and analysis of business practices: Analyze and document existing processes as they relate to information technology solutions.
• Perform application lifecycle activities, including: Code, monitor, maintain, test and debug software applications; Follow established change management processes; Facilitate code reviews and enforce code standards; Develop and execute test plan development; Research and evaluate new technology, products, specialized hardware and tools to optimize development and functionality of applications; Make recommendations to management and customers; Assist in ensuring team members complete tasks as assigned, taking corrective action to stay on schedule.
• Provide support: Support complex operational activities and recoveries; Coordinate with software vendors and external service providers; Troubleshoot escalated software bugs and provide fixes.
• Provide off hours support, as needed.
• Leadership: Provide, cultivate and foster excellent customer service; Enforce adherence to departmental standards; Instruct, train and guide less experienced staff.
• Perform other duties as assigned.

Working Conditions

• On-Call - provide off hours support, as needed.
• Ability to travel to various on- and off-campus locations. There will be some activities that require trips to other university offices and offsite locations.

Preferred Qualifications

• Bachelor's in a technical discipline.
• Seven years of relevant technology experience.
• Prior experience in a higher education technology environment.
• Advanced technical knowledge of application systems and analysis, as well as industry best practices.
• Ability to research and implement new technologies in specialty or related areas.
• Strong communication and collaboration skills, with the ability to work as part of a team and independently.
• Champion continual improvement of internal processes and procedures.
• Ability to consult with clients and higher level technicians and analysts to resolve technical problems and ensure customer satisfaction.
• Ability to interact with customers to discuss and recommend alternative technical solutions.
• Ability to work extra hours and recognize the need to do so.
• Ability to adjust scheduled time.
• Ability to adjust to change and demands on time.
• Position Specific e. g. database, HR System, .NET, UNIX, current application development tools and languages, etc.

Required Qualifications

Bachelor’s degree in a technical discipline such as Computer Science, plus three years relevant technology experience or equivalent combination of education & experience.

Grade

G14

Salary Range

$70,300.00 - $120,000.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.