COMPANY OVERVIEW

Vesta Property Services provides property management and related services to developers of planned unit communities and residential associations. Headquartered in Jacksonville, Florida, Vesta offices are strategically located throughout the Sunshine State. Vesta employs over 1,200 trained and educated professionals providing a wide spectrum of services to residents of more than 300,000 homes in over 500 communities.

SUMMARY

An employee fulfilling the role of Clubhouse Operational Support and Activities Monitor becomes the “Face” of Vesta and normally has contact with, in some capacity, all residents and their guests as they arrive, utilize and enjoy the facilities.

RESPONSIBILITIES AND DUTIES

• 
  Detailed understanding of all Clubhouse Rules and Regulations is required in order to inform the residents of those Rules and Regulation and assist them in understanding and adhering to same.
• Responsible for supporting all Clubhouse operational activities in such a manner to help ensure a smooth execution of and a successful conclusion to those activities while also assisting residents (and their guests) in the peaceful enjoyment of all Clubhouse recreational facilities.
• Monitoring all Clubhouse activities, pools and all facilities with an eye for safety, rule compliance, and resident’s harmonious participation in events and activities.
• Knowledge of the Clubhouse physical layout, fire and safety equipment, room location and specific room utilization limitations.
• Ability to document incidents, assist residents in emergencies, utilize medical support equipment (AED’s), and remain calm and apply clear solutions in cases of emergencies.
• Utilize personal skills to de-escalate resident confrontations and address complaints in a professional manner.
• Foot patrols in and around the building to ensure the safety of the physical structure and notate items requiring Housekeeping and Maintenance attention.
• Understand the Opening and Closing procedures to ensure that the building is ready for use each day and securely closed each night.
• Understand procedures associated with Carbon Monoxide and Fire alarms to ensure safety of the building and the residents / staff.
• Observe, inquire, report (document) and follow-up on any suspicious activity and persons.
• Maintain High Visibility in and around the facility.

• Issue Guest passes to authorized visitors, as necessary.
• Check Resident badges, as necessary, for authorized utilization of the facility and activities.
• Respond to resident inquiries / requests and resolve resident issues in a timely, friendly, and efficient manner.

COMPETENCIES:

• Ethical Conduct.
• Organized.
• Customer/Client Focus.
• Stress Management.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Customer Service.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORK ENVIRONMENT:

This job operates in a professional work environment.

PHYSICAL DEMANDS:

The employee frequently is required to stand and walk. Climb stairs and ramps occasionally during shift.

TRAVEL:

No travel is expected for this position.

QUALIFICATIONS:

• High School Diploma or GED
• Customer Service Background

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

RESPONSIBILITIES AND DUTIES include the following:

• Foot patrol of interior and exterior areas of assigned location.
• Secure all entrances and exits of the Clubhouse and the Pool areas.
• Observe and report suspicious activities and persons.
• Write detailed incident reports.
• Availability to work weekends and evenings.
• Available to help cover vacations, time-off, holidays and special events.
• Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.
• Providing exceptional customer service to both residents and their visitors as well as community visitors.

COMPETENCIES:

• Ethical Conduct.
• Organized.
• Customer/Client Focus.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORK ENVIRONMENT:

This job operates in a professional work environment.

PHYSICAL DEMANDS:

The employee frequently is required to stand, walk, climb stairs and ramps during shift.

TRAVEL:

No travel is expected for this position.

QUALIFICATIONS:

• High School Diploma or GED

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.