Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Our customers come to us for fashion, value and celebration.

Macy’s Marketing delivers a healthy, profitable customer franchise that is growing through engagement and acquisition. Our team leads strategic initiatives such as personalization and monetization, as well as our Star Rewards Loyalty program.

Take the helm of one of the world’s most beloved brands and help bring it to life for our customers. As part of our team, you’ll own, guide, and direct marketing efforts, motivating our customers to strengthen their relationship with our brand. Constantly creating, innovating, and exploring the new, you’ll drive customer engagement and loyalty while sparking excitement.

Macy’s Branded Entertainment is looking for a Parade Volunteer Management Specialist for the upcoming Parade season. This position will support the Strategic Planning team in various aspects of volunteer management supporting the Macy’s Thanksgiving Day Parade.

• Oversight of our Branded Entertainment volunteer community.
• Strategize overall volunteer program, including organizing volunteer events, establishing volunteer relationships, and implement appropriate Branded Entertainment support.
• Identify and lead volunteer recognition efforts that will drive engagement.
• Collaborate with internal partners on colleague engagement in Parade volunteer programs and initiatives.
• Assist with outlining volunteer value and support.
• Assist with all volunteer communication, including mass email, managing events mailbox, answering FAQ inquiries, responding to mobile app inquires, etc.
• Assist with Parade volunteer registration, including sending applications, reviewing applications, pulling reports via registration site and FileMaker Database.
• Develop and implement volunteer recruitment efforts, including company-wide colleague communication and participation programs.
• Assist with FileMaker Database management, including data entry, record review, tech support, etc.
• Liaison with key partners for FileMaker Database and assist with database migration project.
• Liaison with tech partners for registration site and mobile app needs.
• Assist with planning of pre-parade events for Branded Entertainment Team and load in/load out activities, and/or event set up/strike for various Macy’s holiday events, trainings, and attractions.
• Schedule and coordinate meetings, trainings, ticket distribution and event logistics.
• Customer service.

• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
• Ability to think creatively, strategically and technically.
• Ability to work a flexible schedule based on department and Company needs.