Job description
Colorado Chautauqua Association
POSITION DESCRIPTION
March 2023
Seasonal House Manager
Association Mission and Values
The Colorado Chautauqua Association (CCA) is a 501(c)3 Colorado non-profit corporation dedicated
to preserving, perpetuating, and improving the site and spirit of the historic Chautauqua by
enhancing its community and values through cultural, educational, social, and recreational
experiences. The chautauqua experience is based on lifelong learning, love of nature, voluntary
simplicity, and music, oration, and the arts. Historic significance, traditions, cultural relevance,
respite, and enrichment are among the community benefits provided by the Colorado Chautauqua.
General Purpose/Description
The House Manager is a seasonal (mid-May thru early October), part-time, non-exempt, non-
benefited position responsible for the management and supervision of event and parking staff
during public events at Chautauqua Auditorium, as well as for the general upkeep, cleanliness and
security of the venue and surrounding areas. Evening and weekend work is required in meeting
position responsibilities. For emergency and inclement weather reporting purposes this position is
essential.
Duties and Responsibilities
House Operations
- Manage a team of event and parking staff to ensure they are operating effectively and
- Communicate with back-of-house staff and box office to resolve any ticketing or production
- Work together with venue security to ensure guest safety and crowd management, smooth
- Perform functions of event and parking staff as needed, including scanning tickets, parking
- Work with promoter representatives to solve any issues they may have and to ensure event
CCA | Position Description | Seasonal House Manager 1
- Ensure venue compliance with all city and state regulations pertaining to venue occupancy,
sales and consumption.
- Responsible for the general upkeep and cleanliness of Auditorium, Community House and
- Implement CCA’s emergency response plans when necessary.
- Follow and enforce any current State and County COVID-19 regulations.
Staff Management
- Assist the General Manager and Public Events Manager in training and supervising event
- Ensure that all event and parking staff follow CCA safety guidelines, house policies and
- Collaborate/interface with the Colorado Music Festival production team, staff and
- Interface with vendor security to ensure all positions are staffed and event information has
- Create a professional team atmosphere.
- Lead and act as positive role model.
Customer Service
- Demonstrate excellent customer service attitude and orientation to all patrons and guests.
- Effectively and amiably problem solve when issues or challenges arise.
- Assist ADA patrons with seating.
Knowledge/Skills/Experience
- 1-2 years of house management or directly related event management experience.
- Knowledge of general venue management practices and procedures with experience in
- Excellent communication and interpersonal skills, including ability to listen well.
- Ability to function efficiently and amiably in a fast paced, complex and demanding customer
- Excellent conflict resolution skills.
- Able to coordinate and execute multiple tasks simultaneously.
- Past experience in a supervisory rule preferred.
Behavioral Traits and Attitudes
- Excellent leadership qualities
CCA | Position Description | Seasonal House Manager 2
- High energy team player with a positive, can-do attitude
- Self-motivated and able to work independently and decisively
- Tenaciously follows up on details
- Demonstrates solution and results-orientation
- Flexible and able to accommodate changes in production effectively
- Ability to stay calm and be an effective problem solver in stressful situations
- Desire and ability to learn quickly
- Build and maintain excellent rapport with staff, guests, artists, promoters, and community
Reporting Relationships
Reports to General Manager, Public Events and Programming & Public Events Manager
Supervises: Seasonal Event Staff and Seasonal Parking Staff
Technical Skills
Requires ability to use Microsoft Office as well as other software programs pertinent to the
performance of the position.
Physical Requirements
Duties require lifting, pushing, pulling and/or carrying of objects weighing up to 75 pounds. Must be
able to climb stairs, ladders as well as navigate the site which has a 200-foot elevation change.
Additional Qualifications
Every employee at the Colorado Chautauqua Association is expected to be a creative problem solver
as well as possess a strong and positive attitude regarding hospitality and customer service, striving
to provide a high-quality guest experience through every action taken.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or
qualification associated with the job.
CCA | Position Description | Seasonal House Manager 3
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