Job description

Helping People. Changing Lives. Connecting people to their communities, Tri-CAP’s Public Transit provides safe, dependable, affordable and courteous transportation services for the general public in rural Benton, Mille Lacs, Morrison, Sherburne, and Stearns Counties.

We are looking for enthusiastic and caring individuals who are committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude to fill full-time positions.

We have worksite location options including: Waite Park, Milaca and Little Falls

We provide comprehensive training! Other benefits include: 10 paid holidays per year, paid personal days, vacation, health, dental, life insurance, retirement, etc.

*Starting wage is $18.88-$20.77 per hour (depending on experience)

Responsibilities include:
*Answer incoming calls from customers, providing excellent customer service
*Schedule rides and assign to appropriate bus routes using navigation software for both public transit and volunteer driver programs
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiencies and customer service
*Monitor routes and work with drivers to make any changes for efficiency and quality service
*Complete data reporting for rides and billing requirements

Qualifications:
*Associates degree in business/ related field and three years of relevant administrative experience, OR combination of five years education/experience.
*Excellent verbal communication skills and customer service skills.
*Highly proficient with Windows office products and general office technology.
*Ability to work with wide range of passenger needs with sensitivity and compassion.
*Prior dispatch/scheduling experience and navigation technology experience, preferred.
*Ability to prioritize work tasks, use good judgment and attention to detail.
*Strong organizational and problem-solving skills.
*Able to adjust to rotating work shifts, Mondays-Saturday
*Bi-lingual, preferred

For application materials
For application materials, call 320-251-1612, email us, or apply online at https://tricap.org/ Positions are open until filled.

The mission of Tri-CAP is to enhance and expand opportunities for the economic and social well-being of our residents and our communities.

Job Type: Full-time

Pay: $18.88 - $20.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• relevant administrative support: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person

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