Job description
The Scheduler is responsible for coordinating quality care and customer service to our valued clients. The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimum outcomes.
External Job Description:- Ensures HomeCare services are following agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations
- Ensures proper documentation and record-keeping for agency payors
- Maintains data integrity in client scheduling software system
- Understands and ensures adherence to the agreed Plan of Care for each client served
- Partners and communicates with all members of the client’s circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies
- Monitors and reports on changes in the client’s Plan of Care, services, or condition as required
- Conducts periodic home visits and safety checks
- Reviews and determines client service schedules to ensure adequate staffing and processing completed visits for payment
- Supports recruitment, screening, and selection of staff based on Agency and external referrals
- Supports all initiatives related to Branch Growth
- Provides administrative support for key branch functions (payroll, employee assistance, answering phones)
- Assumes on-call responsibility as needed
- Other duties as assigned
- High School Diploma
- Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements)
- Excellent Customer Service Skills
- Previous experience with community service, client service or staffing experience
- Knowledge or previous experience working in an office setting with computers, phones, facsimile, and other related tasks
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