Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

***This position may be filled at any location within Entergy's service territory - LA, TX, AR, MS***

***The official title for this role will be Solution Architect, Sr***

JOB SUMMARY/PURPOSE

Under the IT Applications Utility Customer Service department, this position will be responsible for leading the innovative development of business solutions, implemented through IT, to enable the business to meet its objectives. The role, together with support from Entergy's Enterprise Architect (EA) function and IT Business Analyst (BA) are responsible for creating a fully integrated, effective business solution. The role is an active thought leader and application visionary who shapes the technology demand among the business unit.

The role requires an in-depth understanding of available IT technologies, the business unit's operations, its operating model, capability needs, and business challenges. The role also requires an in-depth knowledge and understanding of Customer System technologies with a special emphasis on SAP, the business unit's operations, its operating model, capability needs, and business challenges.

The team member will be principally responsible for the solution architecture, design, and support of Entergy’s Customer System application portfolio, including but not limited to the architecture and design of systems associated with SAP Industry Solution for Utility (IS-U), SAP HANA, AMI experience, and integration with MDMS or other meter reading applications. The team member must have SAP IS-U experience with a key focus in SAP AMI Device Management.

This position will report directly to the IT Service Delivery Manager for Utility Customer Service, who is principally focused on business application solution delivery.

JOB DUTIES/RESPONSIBILITIES

The Solution Architect / Solution Architect Sr. at Entergy has two primary areas of responsibility.

• Serve as the primary technical SME for their assigned area(s)/domain(s), including:
  • Serve as a technical expert/consultant to business stakeholders, business clients, Program Managers, BAs, peer SAs, and vendors
  • Support technology and/or application road mapping based on business strategies, capabilities, and requirements
  • Support Lifecycle Road mapping for standard Entergy technology and applications
  • Work with EA to evaluate emerging trends and technologies
  • Adopt Industry and domain best practices
  • Support Point of Views and Proof of Concepts
  • Provide application integration expertise
  • Provide code fixes, perform configuration changes and coding changes for minor enhancements
  • Provide technical support as needed
  • Perform analysis and design for incidents, service requests, and application enhancements in the billing and rates functional areas of Entergy’s SAP IS-U system.
  • Work closely with business resources to explain SAP system functionality, to understand issues when reported, to gather effective system requirements for enhancements, and to ensure that SAP systems are supporting business needs
  • Responsible for management and delivery of application support work in billing, rates, bill print, AMI technology, and other areas of Entergy’s SAP IS-U system.

• Serve as Entergy’s technical lead on assigned projects, including:
  • Support annual project portfolio planning
  • Perform IT estimation during the Business Case phase
  • Conduct Complexity Assessment to determine proper level of Solution Development Lifecycle (SDLC) rigor
  • Support the solution sourcing and selection process (e.g., Requests for Proposals and Statements of Work processes)
  • Enforce adherence to EA standards
  • Provide technical oversight to vendor services and solutions delivery
  • Create Solution Design (i.e., Conceptual, Logical and Physical)
  • Maintain Requirements Traceability Matrix as established by the BA
  • Support all project execution phases (i.e., Initiation, Definition, Design, Construction, Test, and Deployment)
  
  

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor's degree or equivalent work experience.

Minimum experience required of the position

Solution Architect, Sr: At least 10 years of experience working with technology and how it supports the business.

Experience working with Customer System solutions is a plus.

SAP IS-U and HANA experience is required.

At least 5 years of SAP AMI Device Management support experience.

Minimum knowledge, skills and abilities required of the position

Any certificates, licenses, etc. required for the position

SAP certifications are a plus.

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Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 111223
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.