Job description

The Sales Solutions Support Specialist assists health plan applicants through the application process by collecting additional information and/or helping them to complete the required application forms. This position interfaces with various internal departments and communicates all requirements and status to the applicant via inbound or outbound calls and email.

REPORTS TO

Sales Solutions Manager

GENERAL RESPONSIBILITIES

The Sales Solutions Support Specialist is responsible for entering new applicant information into the Customer Relationship Management system (CRM) and notifies applicants of missing or additional information needed to complete the application process.

 Know the details of all plans and guidelines offered by FBHP and partnering state plans.
 Articulate and communicate well over the phone;
 Have a team mentality by working well, being punctual and being respectful to co-
workers and Leadership;
 Understanding and learning the functions of how to use the computer programs:
Salesforce, Outlook, Filenet, CSP, Company Websites, Membership websites, Facets,
Confluence, Cisco, WebEx;
 Work overtime if needed during busy season;
 Learn the basics of how each department within FBHP works;

QUALIFICATIONS

EDUCATION: High School Diploma or Equivalent

WORK EXPERIENCE: A minimum of 1 year Call Center Customer Experience is preferred
but not required.

SKILLS/COMPETENCIES: A successful candidate for the Sales Solutions Support
Specialist position will possess the following skills and/or competencies:

 Excellent verbal and written communication and interpersonal skills, and the ability
to explain complex health insurance information in simple, easy to understand terms
 Accountability – Demonstrates a consistent level of performance; strives to maintain a
steady level of productivity; meets deadlines in daily responsibilities. Ability to work
independently, adapt quickly and think critically;
 Knowledge of health insurance industry;
 Strong organizational and time management skills;
 Leadership – Demonstrates ability to express self in all areas of communications,
conveys ideas, concepts and facts in a logical, understandable and concise manner.
Demonstrates the ability to establish productive, friendly and professional relationships
with peers and others;

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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