To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking, professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Successful customers are the foundation of our business. At Formlabs, our Customer Team is filled with highly skilled 3D printing specialists who care about real people and their work. We're building a team that offers the best sales, support, and logistics to all our users around the world.

In this role, you'll be the company's first point-of-contact for customer inquiries. Based on the need, you'll be interfacing with our sales, services, and other teams to get customers the answers and information they need.

**Please note this position is based out of our Somerville, MA office with the possibility for Hybrid work**

The Job:

• Manage customers' inbound inquiries and you'll thrive to meet our high Service Level Agreement (SLA) on our phone sales line, web chats and emails, organized by shifts throughout the day.
• Contribute to driving revenue by prequalifying inbound sales leads and routing them to direct sales representatives.
• Act as the first point of contact for prospective and returning customers, routing them to the appropriate channels when necessary
• Act as a partner and support to the Direct and Channel Sales Teams, by providing sales administrative support: process sales orders, issue quotes, ensure proper set up of customers in our CRM, etc.
• Become an expert in our sales processes, service offering, and product applications, to be a resource to customers and prospects alike.
• Gain 3D printing industry experience by working with the most talented and creative customers on the planet, and of course, you'll print in 3D to your heart's content!

You:

• Are a clear and effective communicator, both written and on the phone
• Demonstrate exceptional organizational skills and attention to detail
• Are a team player who thrives by learning from others and can lend an extra hand when needed
• Are a problem solver, who have at heart to help customers navigate our products and services offering, and find the answer they need, even if you don't know it at first
• Are interested to grow into a sales career, or want to gain customer facing experience in a technical environment

Bonus Skills:

• Use of CRM and other service platforms (Salesforce, Zendesk etc.)
• Experience in sales or customer service
• Personal use of digital fabrication, design, 3D CAD or other relevant tools, or a genuine interest in understanding how things are made!

Our Perks & Benefits:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• Low cost fund options in our 401K and access to advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.