United States

If you want to be a part of an exciting Commercial Operations team where you can drive and execute on goals for the Volvo Trucks brand, come join us! In this role you will manage the Sales Support and continuous improvement process to provide support to all Markets, Regions, Districts and Dealers. Target is to achieve Customer Satisfaction within Volvo Trucks NA and drive processes and business rules toward being Easy-to-do-Business-with. Successfully manage the order and delivery process for on-time, defect free, customer vehicle delivery.

This Is How You Could Make an Impact:

• Represent the Volvo brand to our Dealer Network, and, in some cases, their customers.
• Continuously drive improvements in the area of sales and operations for truck status communication as well as Delivery Precision
• Manage dealer terminations, buybacks and buy/sell agreements as it relates to truck sales
• Manage all credits to the dealer network in regards to Field Transaction forms, Retail Sales Assistance, Miscellaneous Financial Transactions, sales goodwill and other dealer reimbursements
• Responsible for all corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network
• Responsible for the Demo Program
• In depth knowledge of Volvo product offerings, features and benefits
• Manage sales process from order to delivery and provide support if needed, once trucks are in service.
• Sales Liaison with IT department, NRV, Fontaine, and Logistics
• Responsible for Sales Policies and Procedures to be used by Dealer Network
• Manage delivery issues to NRV through managing decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network
• Responsible for the Secondary Freight Sales Policy reimbursement and the Undecking process for the Dealer Network
• Manage the corporate repurchase and return to stock process
• Perform all other duties as assigned
• Develop proactive dealer communications to enable dealer sales reps to manage delays and disturbances more efficiently with our customers
• Perform Ad-hoc reporting when needed

To be the perfect match for this role, your critical competencies will include:

• Professional and Respectful
• Thorough knowledge of Sales Policies and Procedures
• Thorough knowledge of Business and Accounting principles
• Thorough knowledge of TDP and Mainframe systems
• Working knowledge of dealer sales operations/trucking industry or related sales environment
• Working knowledge of sales transactions
• Project Management Skills
• A desire to improve processes
• Change Facilitation
• Inspiring Leadership
• Empowering
• Fostering Diversity
• Mentoring
• People Development
• Energetic and motivated
• Strong writing and verbal communication

WHO ARE YOU?
You will hold a Bachelor’s degree in Business Administration or related discipline or equivalent experience required. You will have 3-5 years of experience within heavy trucks related companies of which 1-3 is preferred within Volvo.

As a successful Sales Support Manager you will:

• Lead with passion
• Perform with purpose
• Transform with vision

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

138100BR

Volvo Trucks

North Carolina

Greensboro

Regular

Occasional Travel

Sales

10-Apr-2023