Job description
Overview:
Full support of Inside Sales and Account Management duties encompassing complete sales cycle. Travel maybe required to see customers along with participating in various industry events.
Responsibilities:
- Handle all of the customer service functions including answering phone calls and e-mails in a timely manner, accurate and timely order entry, creating and running reports, following orders from entry through shipment.
- Assist customers with all of their daily needs including product availability, facilitate accurate and timely price quotes, troubleshooting, and delivery questions.
- Communicate daily with all sales representatives and work directly with all Vulcan departments effectively and professionally.
- Need to be able to handle strong personalities and difficult customers with professionalism.
- This person will need to grasp many concepts including freight, production, quality control, and various pricing scenarios.
- Excellent attention to detail and ability to multitask
- Handle high volumes, and details under pressure at a fast pace
- Strong data entry skills
- Organizational skills and accuracy is a MUST.
- Must be able to work in a team environment and willing to help teammates daily.
- Preferred:
- 3+ Years of Customer Service or relevant experience
- 2-4-Year Degree
- Microsoft Office, especially Excel
Steel Dynamics Inc. is an equal opportunity employer#SC23
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