Job Title: On the Run Sales Associate

Location: 1197 Hwy. Z, Wentzville, MO, 63385

Our Mission is “Make it Convenient!”

If you want to see a map of all our openings please visit this link: https://careers.ontherunstl.com/

Specific focus in addition to the other Wallis Core Values:

Customer Focus means looking outward instead of inward. Strong customer focus is in our vision, it is in our mission, and it is one of our core values. We make customer considerations a part of every meeting, discussion, and decision.

SUMMARY

Sales Associates are responsible for providing customers with an exceptional buying experience and ensure our service, food and car wash standards are met, where applicable. This position is expected to operate each shift efficiently, within company policies and provides quick and efficient customer service as well as the highest quality food in a friendly atmosphere. The term Sales Associate applies to positions of first, second, third shift employees, full- or part-time and this position reports to the store manager.

RESPONSIBILITIES BY COMPETENCY:

Business Results Orientation

• Account correctly for all cash income including but not limited to: register fund, credit/debit cards, lottery/lotto, car wash sales, vacuum income, etc. and record any cash variance in accordance with our cash handling policies
• Maintain a clean and visually appealing convenience store, including lot and bathrooms
• Ensure all vendors are checked in according to company policy and complete all transactions through register according to company policy
• Ensure store merchandise is properly stocked on shelves and in coolers
• Increasing food sales and monitor food waste through tracking food logs and following trends
• Adhere to all city, county and state health department regulations
• Work diligently to correct safety deficiencies in a timely manner
• Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
• Must follow food service protocol, including but not limited to temping and logging food per guidelines, food rotation protocols, following build to’s and proper disposal of expired food
• Observe shift operating hours at all times and follow the work schedule as posted, unless a change is arranged with Supervisor
• Post hours worked on the computer accurately and sign all necessary documentation
• Maintain regular attendance and follow designated safety practices
• Follow all company policies and procedures as defined in the Policy/Training Manual or other guidelines
• Perform other duties not listed as required

Communication

• Assist supervisor in meeting daily, weekly and monthly reporting and information requirements.
• Ensure all communications with customers, suppliers, vendors, co-workers, etc. is professional and appropriate
• Advise Supervisor of any personnel situations or policy violations having an adverse effect on store operating performance.
• Ensure supervisor is made aware of all sales, cash or operating discrepancies, food hazards, equipment issues, food log discrepancies, sales and /or waste that is out of range in a timely manner.
• Communicate customer feedback both positive and negative

Customer Service Orientation

• Meet all customer needs as efficiently and effectively as possible by providing superior customer service
• Exhibit a professional, customer friendly and helpful attitude while on the job
• Use suggestive selling techniques such as sampling and educate the customer that our food is prepared fresh and local daily
• Offer an exceptional experience to our customers, by serving a unique, fresh food offering following food SOPs
• Educate team on products and procedures for shifts
• Complete check list including logs, prep work for the next shift
• Report to work in accordance with clean company uniform and appearance standards including appropriate headwear as defined in policy
• Demonstrates a strong sense of urgency, ownership and pride to address customer needs
• Always looks to promote food sales throughout all operations of the store
• Offer each customer a proper close by thanking the customer or asking the customer to return
• Execute a complete transaction which includes a suggestive sell as well as counting back the customer’s change

Developing Talent

• Offer assistance, support, and feedback to other team members
• Set an example that is aligned with company’s mission statement for other employees to follow
• Strive to improve personal and team performance in suggestive sales techniques with food sales
• Complete training as required to meet regulatory compliance and company guidelines

Safety

• Attend and participate in safety meetings
• Work diligently to correct safety deficiencies in a timely manner
• Complete safety training required of position; Follow all safety policies and procedures
• Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
• Report all work-related injuries immediately
• Cooperate with the medical provider, and follow the treatment plan and Return-To-Work Program
• Work to avoid preventable accidents
• Complete safety checklist as assigned
• Use Personal Protective Equipment (PPE) as appropriate

Technical Expertise

• Run the cash register and complete all necessary paperwork efficiently and accurately
• Adhere to all city, county and state age restricted product regulations and laws as well as all health department regulations
• Complete shift cleaning checklist on every shift, including inside and outside responsibilities
• Perform regular maintenance checks to ensure proper performance of all equipment
• Follow all company cash handling, safety and security policies and procedures
• Develop and maintain knowledge of how to change gas prices after receiving information from Manager or Territory Manager
• Check equipment for proper performance
• Advise Supervisor immediately of any maintenance problems
• Maintain understanding of store food equipment and how to service and maintain
• Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately

Contribute to the Right Work Environment

• Sales Associate shall demonstrate behaviors consistent with our Wallis Core Values

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)

Education: Preferred: Completed high school diploma, or equivalent

Experience: No experience required

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers, and the general public.

Skills and Abilities:

• Extraordinary customer service skills and passion for serving customers

• Self-motivated; Take ownership of food program success

Persuasive; Exemplify suggestive selling technique

• Ability to handle multiple priorities and work in a fast-paced environment

Ability to analyze information and problem solve, offering possible solutions to management

Ability to calculate orders using basic math skills

Technology, Tools,

And Equipment: *Computer, *Telephone, *Copier/Printer,

• Other food service / convenience store equipment

Certificates, Licenses

and/or Registrations: Preferred: Serve Safe Certification; *Hepatitis A Vaccination if required by applicable health department regulations

(Certifications listed as preferred are not required to meet minimum qualifications, but are required in order to complete essential job functions and must be obtained as directed)

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment. INDOTR123