Job description

Job Title: Part Time Sales Associate (15-30 hours / week)

Overview: The Sales Associate role is responsible for running all “front of house” fitness studio operations, with a strong focus on a premier customer experience, as well as meeting sales expectations. Sales Associates are responsible for membership sales, maintaining premier customer experience levels, and contacting prospective members until they join.

Job Benefits:

• Complimentary Premier Membership (unlimited classes, valued at $170/month)
• Supplemental healthcare benefits available
• Preferred pricing on OTF retail, including Lululemon, Nike, Vuori, Beyond Yoga and performance trackers
• Competitive pay with opportunities to increase pay via individual commissions for membership sales and quarterly raise opportunities
• Opportunities for upward mobility within the company
• Working in a fast paced, energetic and positive environment
• Personal and professional development through strategic coaching
• Motivated, team focused competitions
• Working in a constantly evolving culture and technology-based company that provides education through knowledge checks on Orangetheory platforms and frequent trainings

Job Duties:

• Maintains accurate records of conversations with members using established OTF systems
• Responsible for conducting a minimum of 40 calls per shift to prospective members
• Complete all shift duties and cleaning tasks according to the daily checklist
• Maintains an organized and clean lobby/front desk area
• Works closely with Coaches to provide a premier experience for our members (introducing new members, celebrating milestones, etc.)
• Responsible for attending and participating in all relative OTF workshops
• Attend weekly team meeting and one-on-one meeting with studio leader each week
• Attend at least 1 marketing event per month
• Handle and resolve client account concerns/questions in a respectful and timely manner (within 24 hours)
• Uphold the Orangetheory standard for intro closing percentage
• Greet, check in, and assign members starting positions before each class
• Responsible for contributing to your studios monthly self-generated lead goal
• Recommended to take a minimum of two Orangetheory classes per week
• Contribute to our Nichefitness culture, while exhibiting our core values of humble, hungry and smart

Job Qualifications:

• Excellent customer service skills
• Minimum of 1 year sales experience
• Be able to troubleshoot studio operations (technology, equipment, member accounts, etc.)
• Be a problem solver and advocate for a solution for members and the business
• Professional verbal and written communication skills
• Able to balance and excel in a fast-paced work environment
• Currently maintaining a healthy fitness and wellness regimen
• High school diploma, GED, and/or college experience required
• Collaborates well with others
• Flexible to work mornings, afternoons, evenings, weekend hours, marketing and weekend events as needed

Orangetheory Culture Virtues: Humble, Hungry and Smart

Reporting Structure: Studio Leader

Performance appraisal: 30 day, 60 day, 90 day, and quarterly

Compensation: $12-$15/hour + individual monthly commission, OTF Premier Membership

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Birmingham, AL 35242: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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