Job description
Overview:
Preferred Skills and Abilities
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Communicate effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledgeable with Microsoft Office, answer multi-line phones, ability to learn new programs quickly and efficiently;
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Work Environment:
Relocation Benefits
Remote Availability
PACE Supply in Santa Rosa is looking to hire a Sales Assistant/Receptionis who is a self-starter with excellent communication skills. . This position will provide administrative and counter support to managers and employees as well as providing reception duties to our internal and external customers through a variety of tasks related to customer service, organization, and communication.This position will also be responsible for assisting outside and inside sales staff with routine activities associated with the receipt and processing of sales orders and perform general office/clerical duties.
Responsibilities:
- Receives and enters into computer system routine sales orders from sales staff or customers via telephone, mail or fax.
- Reviews sales orders for correct price, product code, part number and descriptions per company computer system or catalog listing.
- Clarifies and determines the correctness of difficult to understand, sales order related data such as ship to, bill to, quantity, etc.
- Completes and maintains associated records, documents and logs such as sales order log, customer numbers and assigns accordingly.
- Processes standard customer inquiries concerning order status, ship date, price quotes, availability and related questions where answers are easily obtained.
- Performs limited purchasing for special order items, when required.
- Contacts customers when necessary to follow-up on customer issues or orders.
- Effectively communicates customer issues and concerns to all appropriate internal staff members.
- Refers complex or difficult customer relations problems to correct Sales Representative(s).
- Operates within well defined limits of discretion and initiative.
- Maintains working knowledge of products and services.
- Prepares reports and correspondence as needed.
- Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers and managers.
- Performs other duties as assigned by supervisor.
Education and/or Experience
Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A high school diploma or general education degree (GED) and one year of related experience and/or training; or an equivalent combination of education and experience is preferred. Customer service and computer experience is desirable. Knowledge in plumbing is a PLUS but not required.
Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A high school diploma or general education degree (GED) and one year of related experience and/or training; or an equivalent combination of education and experience is preferred. Customer service and computer experience is desirable. Knowledge in plumbing is a PLUS but not required.
Preferred Skills and Abilities
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Communicate effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledgeable with Microsoft Office, answer multi-line phones, ability to learn new programs quickly and efficiently;
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to organize work and pay attention to detail.
Ability to learn and follow rules, methods, policies and procedures of the workplace.
Ability to work cooperatively with others.
Ability to organize work and pay attention to detail.
Ability to learn and follow rules, methods, policies and procedures of the workplace.
Ability to work cooperatively with others.
Pre-employment drug and background screening required (THC Included)
Work Environment:
Benefit Snapshot
PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.
Relocation Benefits
NO
Remote Availability
NO
Estimated pay range for this role. The actual pay rate of the selected candidate will be determined by experience and location.
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