Job description
Job Summary: We are seeking an enthusiastic, highly motivated Assistant/ Appointment Setter to join our sales team. This individual will be responsible for all inbound and outbound phone inquiries, appointment setting, showroom management, and CRM/calendar/database management. The successful candidate will have strong phone skills, a positive attitude, and a passion for innovation.
Key Responsibilities:
· Make and take calls to generate leads and schedule appointments, following phone scripts as provided
· Qualify and Set appointments for the Sales Manager to distribute to the sales team
· Record all call activity and customer data accurately in Salesforce
· Ensure Salesforce is being used properly and is up-to-date
· Generate performance reports in Salesforce
· Assist the Sales Manager in achieving sales targets and objectives
· Conduct research on potential customers and market trends
· Follow up with customers to ensure satisfaction and resolve any issues
· Ask for reviews from satisfied customers to help build the company's reputation
· Collaborate with other departments, such as production and installation, to ensure smooth sales processes and customer experiences
· Provide general administrative support to the sales team as needed
Qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree preferred
1-2 years of experience in sales, customer service, or appointment setting
Strong phone skills and experience with high-volume outbound calling, with an emphasis on following phone scripts
Experience with CRM software, preferably Salesforce
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and in a team environment
Must be able to multitask and prioritize effectively
Detail-oriented and able to maintain accurate records
Ability to adapt to changing priorities and requirements
About Graboyes Window & Door:
Our core values:
Be a Great Family Member
Practice High Integrity
Seek Constant Improvement
Act with Urgency
Perfect the Handoff
This is a full-time position with competitive compensation and benefits packages. A quarterly bonus will be offered based on sales performance, and asking for reviews from satisfied customers to help build the company's reputation is a key responsibility of the role. If you are a motivated individual with a passion for sales and customer service and share our core values, we encourage you to apply. This is a company-wide mission-critical hire that determines whether sales goals are hit or not.
Non-Discrimination Statement: We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender identity or expression, sexual orientation, veteran status, disability, or any other protected status.
Job Type: Full-time
Pay: $19.01 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Experience level:
- 1 year
- 2 years
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Performance bonus
- Yearly bonus
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Norristown, PA 19401: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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