Job description

The Company

Hampton Farms is the leading In-Shell Peanut Company in the US. We also are a leading producer of other types of nuts, trail mixes, seeds and candies, for the retail and commercial markets. You can find our product in most grocery stores, convenience stores, and major league baseball stadiums. We distribute under the Hampton Farms, Stone Creek Foods, and AVA’s brands, and are also a leading private label manufacturer. This position is based out of the Springfield, MA facility.

Purpose

Provide industry leading customer service, both external and internal, to maintain and advance the company’s mission, vison, and values.

Essential Duties and Responsibilities

· Oversee all aspects of customer service

- Receive orders from customers via phone, email, text

- Suggestive selling

- Order entry

- Invoicing

- Work closely with other departments (warehousing/shipping/production) to ensure excellent customer service

- Monitor AR to ensure accounts are up to date and accurate

· Follow up with sales manager on all new inquiries and leads

· Monitor sales and provide input to production scheduler to ensure order fulfillment

· Hours of operation for this position: 7:00am to 4:00pm

- This is not a work from home position

Requirements

· 3-5 years of customer service experience preferred

· Experience in the food and beverage industry would be a plus

· Associates degree in a relative field is preferred

Skills

· Strong communications skills – written and verbal

· Planning Organization & Attention to detail

· Customer service & teamwork orientation

· Ability to work with, and across, multiple departments

· Microsoft Office (excel, word, PowerPoint)

· Exceptional Interpersonal skills

· Use of Technology - Demonstrates required skills, adapts to new technologies, uses technology to increase productivity.

· Treats everyone with respect and dignity

Work Environment

· Combination of office environment along with duties that will require the incumbent work in a plant environment where physical hazards such as production equipment and forklifts may be present.

Competencies

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management- Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Communications - Strong written and verbal skills. Applies good questioning and listening skills to ensure understanding of information being shared.

Reasoning Ability - Ability to solve practical problems efficiently using full resources available. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

· Health Insurance

· Life Insurance

· Disability

· Vision

· Flexible Spending Account (FSA)

· Employee Assistance (EAP)

· Teladoc

· 401K Match

· Paid Vacation and Personal Days

· Paid Holidays

· Bereavement Leave

· Military Leave

· Jury Duty Leave

Core Values “Equip”

Environment – we will promote a work environment that encourages and nourishes creativity, a passion for excellence, and mutual respect with our customers, vendors and each other. We are responsible to care for God’s creation by treating the natural environment with proper caution and wisdom.

Quality – all our products and services must reflect quality (creativity and care). We must constantly find ways to improve our products and services to meet our customer’s needs and exceed their expectations.

Understanding – we understand that the pressures facing our employees and their families are never ending. Everyone has family outside of their “work family”, and we encourage them to set proper priorities in their lives. We will seek to find ways to promote a family friendly workplace.

Integrity – honesty and truth are absolutes in the way we conduct business with our customers, vendors, and employees. Ultimately, God is the source of truth and our actions should reflect such integrity.

People – our people are the greatest asset, which is not reflected on our balance sheet. They drive the health of our financial results. We are striving to find people who are passionate about our Company, and find their place in the company where they can grow, flourish, and excel.

EOE - Equal Opportunity Employer

For Additional Information Visit: www.meherrinag.com OR

For Additional Information Visit: www.hamptonfarms.com

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Food industry: 3 years (Preferred)

Work Location: One location

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