Job description

While our job description might sound formal, we are a relaxed (but busy!) work environment (who wants to wear a suit to work? Not us.). We are centrally located on the Boston University campus, near public transit, but we have parking (if you need it). We also try to be flexible with schedules to accommodate the needs of our employees. If you are respectful, responsible, and put in the effort, there are lots of opportunities for (attainable) bonuses. We love rewarding hard work and positive efforts. We need part-time and full-time positions filled Monday through Friday, as well as weekend shifts, and/or a mix of the two. What are we looking for? We are looking for a result-driven Relocation Sales Associate. Don’t have experience? That is OK. Most of our great sales team didn’t have experience either; we happily train the right individuals. Sales Associate duties and responsibilities include working closely with customers to determine their relocation needs, answer their questions about our relocation products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide information on relocation products and services
• Answer customers queries
• “Go the extra mile” to drive sales
• Remain knowledgeable on products offered and discuss available options
• Team up with co-workers to ensure proper customer service
• Build productive and trusting relationships with customers

Skills

• Proven work experience as a Relocation Sales Associate, Sales Representative, Administrative Assistant, or similar role
• Basic understanding of sales principles and customer service practices
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• Ability to work collaboratively with other team members so as to maintain a friendly and productive environment
• High school degree; BS degree in Business or related field a plus
• $16.00 - $22.00 per hour + potential for bonuses

Job Types: Full-time, Part-time

Pay: $16.00 - $30.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Professional cleaning crew that sanitizes our facility regularly.

Ability to commute/relocate:

• Boston, MA 02134: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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