Job Summary

The Account Executive develops and manages a portfolio of customers in business-to-business (B2B) and business-to-consumer (B2C) within a specific geographical area. This position is responsible for achieving his/her assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. This role analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests.

Responsibilities

• Maintains and grows a book of business (e.g., ground, air, international)
• Introduces new products and services and expands business opportunities within customer accounts
• Tracks sales performance to objectives
• Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy
• Utilizes resources and account history to prepare for sales calls
• Submits pricing requests and analyzes price quotes
• Develops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data

Preferences

• Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications
• Describes general customer profiles targeted by the company
• Understands industry and financial trends impacting UPS and/or customers’ organizations; identifies the organizational structure and functions within a business
• Possesses basic understanding of competitor’s tactics, product/service offerings and strategies; translates competitor performance and actions into implications for UPS
• Works with others to research stakeholders' and key decision-makers' needs, requirements and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints
• Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy
• Possesses ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties
• Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
• Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers’ business and objectives
• Demonstrates a basic understanding of supply chain concepts and identifies issues within a supply chain
• Experience with Business to Business or Business to Consumer sales
• Willing to travel, as required
• Experience using Microsoft products
• Bachelor’s Degree (or internationally comparable degree)