Job Description

The Front Desk Supervisor is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

Aramark’s Step Up to Leadership (S2L) Paid Internship Program targets motivated college underclassmen and rising seniors who are eager to gain valuable business skills and leadership experience. The S2L Program is designed to provide students with key experiences, expertise, and resources to help position them competitively for full-time positions post-graduation.

S2L interns gain relevant work experience, mentorship from industry leaders, and professional training to help them pursue what matters to them, both personally and professionally. Throughout the course of this premiere internship program, interns have the unique opportunity to take on leadership roles within Aramark while participating in structured program activities and development exercises.

Job Responsibilities

• Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

• Acts as a product expert on Aramark’s properties, systems, policies and procedures

• Assists Training with classroom facilitation during new hire training as needed.

• Aids in communicating property, system, policy, and procedure updates to sales floor

• Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

• Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

• Provide feedback and communicate needs that impact sales efficiency and the guest experience

• Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

• Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

• Assists with miscellaneous projects as requested by the leadership team.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Step Up to Leadership Program:

Currently enrolled in an accredited undergraduate program at a 4-year college or university - All majors welcomed; Eligible candidates must be graduating after August 2023.

Must be authorized to work in the United States and not require work authorization sponsorship by Aramark for this position now or in the future.

Aramark does not offer housing with the exception of our remote Aramark Destinations locations.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.