Job description
Location:
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you. Job Description:
This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program. Responsibilities:
Severin Hotel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.
- To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
- Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
- Be familiar with housekeeping systems and equipment; to include daily reports and standards.
- Execute room inspections according to standards.
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
- Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
- Assist with shift coverage in the event of call-offs of staff.
- Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
- Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
- Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
- Maintain Four Diamond Standards of guest service
- 1 year of experience in Hospitality Supervision or Management role preferred.
- 4 year college degree required, preferably in a related field.
- Must have the ability to manage deadlines.
- General knowledge of Microsoft Word, Excel, and PowerPoint.
- Must have a strong attention to detail as well as strong customer service skills.
- Must be able to work a flexible schedule, 47.5 hours a week including weekends and holidays.
- Must know emergency procedures and work to prevent accidents.
- Must be able to relocate upon completion of the program
- Previous cash handling experience.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.