Job description

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of Executive Housekeeper. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

 Enters and prepares the room for cleaning.

 Dusts the room and furniture.

 Replenishes guestroom and bath supplies.

 Cleans the bathroom.

 Cleans the closet.

 Vacuums and racks the carpet.

 Checks and secures the rooms.

 Replenish amenities according to the operational standards.

 Deliver and retrieve items on loan to guests e.g. iron and ironing boards

 Ensure security of guest rooms and privacy of guests

 Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

 Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

 Maintain positive guest relations at all times.

 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

 Resolve guest complaints, ensuring guest satisfaction.

 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

 Empty trash containers and ashtrays.

 Remove all dirty terry and replace with the clean par to the designated layout.

 Inspect condition of bathrobes and replace soiled/damaged ones.

 Remove dirty bed linen and make up bed with clean linen.

 Replace laundry bags and slips.

 Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

 Dust and polish all furniture.

 Realign furniture to the floor plan.

 Responsible for replenishment of guest complimentary water.

 Responsible for the Hotel property in the work area.

 Attends to guest calls, guest requests /guest complaints in the area assigned.

 Responsible for following the standard operating procedures.

 Responsible for achieving and exceeding the guest satisfaction scores.

 Update status of rooms cleaned on assignment sheet.

 Return and restock cart at end of shift.

 Formulating washing formula for stained loads.

 Ensuring the washing of linen and uniform as per standard.

 Fold and put linens in proper storage spaces.

 Maintenance and upkeep of all laundry equipment.

 Coordinate with the Engineering Department about their routine maintenance of the equipment.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance

Shift:

• 8 hour shift
• Night shift

Experience:

• Housekeeping: 1 year (Preferred)

Work Location: In person

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