Sibley Memorial Hospital is a non-profit, full service 318 bed acute care community hospital serving the Washington, DC area. Sibley offers medical, surgical, intensive care, obstetric, oncology, orthopaedic, skilled nursing inpatient services, and a state-of-the-art 24-hour Emergency Department. Sibley's campus, with its new patient tower, is also home to the Johns Hopkins Kimmel Cancer Center, the Johns Hopkins National Proton Therapy Center, Grand Oaks - an assisted living residence - a medical building with physician offices and an ambulatory surgery and imaging center.

Our comprehensive benefits package is designed to help you balance work with life so you can focus on what matters most-your well-being and that of your loved ones. Some of our benefits include:

• Dependent Child Tuition Assistance
• Educational Assistance Program
• Two retirement plans: Retirement Income Plan and 403(b) Savings Plan
• Affordable Healthcare options
• 7 paid holidays each year
• Paid Days Leave (PDL)
• Flexible Spending Accounts
• …and more

https://jhhsbenefits.com/

The Patient Safety Liaison manages the patient grievance initiative and processes for Sibley Memorial Hospital. Meets with patients and/or families or reviews written communication provided that alleges breaches in the quality of care that are reported upon discharge or not resolved during admission. Takes steps to resolve identified issues and includes appropriate stakeholders and leadership in service recovery and resolution efforts. Provides empathy and advocacy to all patients/families.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Nursing required, Master’s degree preferred in clinical profession of relevance with a minimum of one (1) year experience in customer service or patient relations required,
• Demonstrated experience in mediation and conflict resolution preferred.
• Nursing experience required and experience with Epic preferred.
• Minimum five (5) years hospital-based experience or the equivalent combination of education and experience working in Quality Improvement, Regulatory Compliance and/or Patient Safety preferred.
• Preferred Lean Greenbelt or higher. Trained in design-thinking, Human Factors, and/or CUSP methodologies preferred. Higher degree, if required by professional licensing board in clinical profession.

LICENSES & CERTIFICATIONS:

• RN License required
• Preferred certification within 2 years in:
• Certified Professional in Healthcare Quality (CPHQ) or
• Center for Improvement in Healthcare Quality (CIHQ) or
• Certified Professional in Patient Safety (CPPS)

Johns Hopkins Health System and its affiliates are an Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.