Job description
Due to growth and promotions, Enterprise Fleet Management has another exciting opportunity in our Risk Management Department at Enterprise Fleet Management!
In this role, we give you the opportunity to showcase your customer service skills with clients and vendors while keeping safety and compliance top of mind as part of our Enterprise Risk Management family.
This is an administrative position in a professional setting where we work hard and reward hard work! You will find this to be a fun, energetic working environment with a typical work week of 40 hours per week, Monday through Friday, with no weekends! The hours are very employee friendly with most days being 8am-5pm, with a one hour break, and one day10am-7pm. A four day work week is also an option should that be of more interest to you. After training, you can elect from working in office all days each week or a partial flex week of two days in office and the remainder at home. Computer equipment will be furnished.
While in this role, you will perfect your phones skills by helping clients; you will become a vendor expert by arranging services, negotiating where needed and trouble-shooting a variety of situations. You will confirm pricing and payment standards are met. You will also get the opportunity to give back to the community. Enterprise is a privately held, full-service fleet management business where we pride ourselves on giving back to the communities where our business partners and employees live and work. Enterprise has a great benefits package including immediate vacation time, holiday paid time off, and volunteer opportunities throughout the year. We dedicate one additional volunteer day for each employee to elect to use for a charity of their choice. In addition, we offer full benefits, 401K, profit sharing and great discounts.
The starting salary is $33,000 - $38,000 per year based on experience with the opportunity to earn close to $2K-$3K more within the first one to two years after passing department knowledge certifications. In addition to these certifications, you will also be given an annual performance and compensation review. Overtime opportunities are available at different times throughout the year and are paid a time and a half if you elect to volunteer for these hours.
The Fleet Management Operations Center is located at 9315 Olive Blvd, St. Louis, MO 63132. After an initial phone interview, you will have an interview with department leadership to learn more about why you are a great fit for this role.
Responsibilities:
- Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
- Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
- Ensure payment of vehicle repairs and parts invoices in a timely manner
- Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed
- Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor
- Assist Claims Support Coordinators and Repair Compliance Coordinators as needed
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Minimum Qualifications:
- One year or more of Customer Service experience
- One year or more of administration experience
- Intermediate knowledge of Microsoft Office applications (Word, Excel)
- Automotive repair experience preferred
- Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Compet ency Based:
Executing
- Takes action to meet goals and objectives
- Follows a business plan
- Accomplishes tasks according to the direction and instructions provided
Customer Service
- Provides excellent service to both internal and external customers
- Meets others’ needs in a timely manner and with a positive attitude
- Places others’ needs above one's own needs
Detail-Oriented
- Demonstrates a strong attention to detail
- Provides facts and details when conveying information
- Thoroughly reviews information for accuracy and consistency
Analyzing
- Gathers and examines information from multiple sources
- Studies facts and details
- Considers past experiences and history
Communication
- Effectively communicates both verbally and in writing
- Clearly communicates messages, thoughts, and ideas to others
- Demonstrates strong presentation skills
Flexibility
- Readily adapts to change
- Moves easily from one task or responsibility to another
- Is able to perform tasks or complete processes in ambiguous situations
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