Job description

Retail Supervisor

About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
Create and foster a sales-focused environment through the development of team members

Open and close the store
Help with training and leadership of team members
Oversee cashier, merchandising, and sales floor activities
Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

21 years of age or older
Ability to work a full-time schedule as business requires
Experience using technology applicable to the position and access information necessary to complete daily responsibilities
2 years retail sales, customer service or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team
Strong interpersonal skills with a positive and engaging attitude
Value collaboration and acting as a team player
Desire to develop knowledge of product and services
High school diploma or equivalent preferred

Physical Requirements (with or without accommodations)

Walk, bend down repeatedly, and be on feet for 8-10 hours a day
Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

Competitive Pay Based on Experience

Paid Time Off (PTO)
Generous store discounts
Health care plans (medical, prescription, dental, vision)
401(k), HSA, FSA, Pre-tax commuter benefits
Disability and life insurance coverage
Paid parental leave

Pet insurance
Critical illness and accident insurance
Discounted home and auto insurance
College tuition assistance

Career development, industry knowledge, and wine, spirits, and beer education
Consumer classes
& More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Allen, TX 75002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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