Job description

Company Profile:

Metro by T-Mobile is the leader in providing unlimited no-contract wireless service on the amazing T-Mobile (NYSE: “TMUS”) 5G LTE network which covers 99% of the people in the US. Metro has made a name for itself by always being on the cutting edge of the wireless industry, by providing no-annual-contract, flat monthly plans with amazing benefits like Amazon Prime and Google One, all on the newest devices you know and love. Metro by T-Mobile products and services are available across the United States through a network of corporate-owned stores, authorized dealer locations, and leading national retailers.

Responsibilities:

• Follow all opening and closing procedures, including inventory audits, starting/ending cash reports, cleaning and facing the store and merchandise, and setting out/taking in displays.
• Maintain a presentable appearance while following Metro by T-Mobile dress code.
• Greet each and every customer with a positive and helpful approach, explore each customer's needs and identify sales opportunities. Suggest the latest and greatest services and devices with detailed knowledge and with focus on monthly/quarterly Key Performance Indicators (KPIs).
• Assist customers in troubleshooting their devices, by identifying the issue and assisting the customer with all available solutions.
• Perform sales transactions on POS, handling sensitive customer information with discretion, and processing cash, credit/debit, and financing payments.
• Attend in-person and online training. To stay up-to-date on all Metro by T-mobile policies and procedures, new devices, and current sales and promotions.

Minimum Requirements:

• High School or GED equivalent
• MUST have at least 1 year retail sales or customer service experience; experience in the wireless industry is highly preferred
• Must be proficient in computer skills, POS systems, spreadsheets, word processing.
• Must have extended knowledge of Android and iOS phone platforms.
• Must be available to work typical retail hours, including weekends and holidays
• Bilingual (Spanish), preferred, not required

EOE Statement:

Metro by T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $15.00 - $24.00 per hour

Signing bonus

Job Types: Full-time, Part-time

Pay: $15.00 - $23.00 per hour

Benefits:

• Flexible schedule

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Saginaw, MI 48603: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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