Job description
Job description
Sales Administrative Assistant
Davenport, Iowa
Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.
Duties of the position include the following:
- Scheduling of installations for both internal and external installers.
- Scheduling of deliveries with customers, including verification of the delivery address.
- Transferring and allocating product for deliveries in advance of the installation date.
- Updating invoices with information about who and when the installation is coming.
- Identifying any special instructions for delivery.
- Notifying appropriate salespeople of any delivery issues.
- Collecting payments for COD orders.
- Set up service calls directly with appropriate services.
- Verify service calls are completed in a timely manner.
- Communicate with customer service on escalated issues.
- Process quotes and orders as needed- ensure correct product and pricing are being utilized.
- Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
- Assist customers in the showroom as needed.
- Additional tasks as needed.
Requirements:
- Must be friendly and customer-centric with strong organizational skills.
- Ability to locate information quickly via online searches.
- Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.
Educational Requirement:
Associate Degree required; Bachelor’s Degree strongly preferred.
Benefits and Compensation:
Grand Appliance provides a competitive compensation and benefits package
Compensation:
Varies by experience.
Benefits:
Medical, Dental, VisionLife and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid holidays, PTO and more.
About the company:
Grand Appliance & TV is a family-owned retailer, established over 88 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
401(k)- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Administrative: 1 year (Preferred)- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: One location
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