JOB DESCRIPTION:

A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

JOB RESPONSIBILITIES:

Greet all customers warmly

Adhere to grooming and appearance standards

Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks

Take guest food and beverage orders accurately

Knowledge of current menu choices, specialties and menu deviations

Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks

Ensuring a memorable dining experience

Properly open and pour wine tableside

Accurately record revenue and accept cash, credit card, room charges and direct billing payments

Perform basic cleaning tasks as needed or directed by supervisor

Assist with special events if needed

Answer telephone using appropriate etiquette

Develop and maintain positive working relationship with co-workers and others

Bus tables and assist with processing dirty dishes if necessary

Assist kitchen with prep work or plating if necessary

Clean all front of the house areas including windows, light fixtures and entrance as assigned

Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

JOB QUALIFICATIONS:

One year of prior food and beverage experience preferred

Prior guest relations training

Knowledge of proper food handling

Strong written/verbal communications skills

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision

Punctuality and reliable attendance are required

Proper food safety training and certification as described by law

Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely

Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds