OVERVIEW

The Resort Manager in Training will have the opportunity to take their career to the next level by working directly with an experienced resort team in a variety of property operations. This individual will be responsible for assisting the RV Resort Managers with all aspects of day-to-day operations while learning the fundamental business practices that drive Sun RV Resorts. In addition, they will spend time collaborating with multiple main office teams to better understand the support provided to the field.

JOB DUTIES

• Works closely with various departments within the Sun RV Resorts brands including Marketing, Human Resources and Accounting to understand company processes and drivers of business decisions.
• Ensures guests and residents receive a high level of service consistent with Suns customer service philosophy.
• Assists RV Resort Managers with monitoring monthly operating budgets and preparing monthly explanation of P&L variances.
• Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner, communicating through a variety of means.
• Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations.
• Assists RV Resort Managers with coordinating team member selection, training and development of resort staff and ensuring all team members comply with appropriate policies and operational procedures.
• Serves as a point of contact for all customers, residents and guests.
• Works with the Marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand.
• Assists with preparation of annual operating budgets.
• Collaborates with RV Resort Managers in overseeing capital expenditure improvements.
• Works with RV Resort Managers to quickly and effectively address issues which would adversely affect operations or guest satisfaction.
• Enforces resort rules and regulations.
• Markets park models, pre-owned and brokered homes for sale, as well as prepares documents to list and sell homes.
• Other duties as assigned

REQUIREMENTS

• High School Diploma or GED (Required)
• Bachelor's Degree in progress (Required)
• 6 months experience in hospitality
• 6 months experience in handling and appropriately reporting profit & loss variances
• Ability to use Microsoft Office suite (Word, Excel, Outlook)
• Advanced computer proficiency
• Demonstrated ability to manage multiple competing priorities
• Demonstrated leadership abilities
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent problem solving skills
• Excellent written and verbal communication skills
• Strong customer service skills
• High level of motivation
• Desire to grow and advance
• Strong attention to detail

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty