Job description

Job Description: Resident Services Coordinator (Bi-Lingual English/Spanish)

The Resident Services Coordinator (RSC) position for this opening leads the implementation and coordination of programs and services for families and individuals at a 105-unit affordable housing community in the Takoma neighborhood in Northwest DC. Additionally, the RSC will also provide outreach and program supports to a 406-unit multi-family affordable housing community in the Columbia Heights neighborhood in Northwest D.C. - the sites are approximately 3.5 miles apart. The position is full-time, 40 hours per week Monday- Friday. The RSC will spend approximately 16-hours a week at the 105-unit property leading site services (preferably Tuesday and Thursday) and 24-hours a week at the 406-unit property supporting the site’s full-time RSC, property management team, and tenant association (preferably Monday, Wednesday, and Friday). The position requires a candidate who is a bilingual English and Spanish speaker.

The RSC partners with residents to gather community input/feedback, conducts an annual property needs assessments, investigates local community resources, and coordinates the delivery of programs and services for children, youth, adults, and seniors. The RSC establishes partnerships with organizations to deliver on-site programming and like opportunities in the property’s community center or refers residents to services in the local community. The RSC is responsible for developing and supporting program goals at the site level and ensuring that reports and budgets (when appropriate) are completed and accurate. The RSC may be asked to assist with submissions of funding applications and monitor adherence to contractual agreements. The RSC will work in partnership with the site property management teams and tenant associations to assist with housing stability and to provide social services referrals to residents to meet their needs or desires. The RSC is responsible for managing programmatic outcomes as directed by their regional manager. A large part of the role at the 406-unit site will be community outreach and will require the RSC to conduct weekly wellness checks, consistent door-to-door outreach, taking the lead in youth/teen services and supporting events/services offered at the site. Also, the RSC will be asked to provide language supports to non-English speaking residents and non-Spanish speaking staff to ensure communication is clear and concise between all parties.

Essential Functions:

• Coordinate services for residents that support positive personal development and improve quality of life.
• Partner with residents as they work toward their individual goals and outcomes.
• Establish and maintain relationships with local service providers, schools, civic organizations, funding agencies, business partners and other community-based organizations.
• Manage site program budget, review monthly reports, and ensure accuracy in reporting.
• Work with Operation Pathways leadership team to build their annual budget (when appropriate) and determine priority areas for funding.
• Collect, manage, report and analyze data on a monthly basis, and ensure accuracy and consistency with established data collection standards.
• Analyze effectiveness of programs using collected data and determine site-specific program needs in addition to regular program offerings.
• Conduct pre- and post-assessments as needed for internal reporting and external reporting (directed by contractual agreements).
• Manage contracts for third parties providing programs on site under RSC’s purview.
• Submit monthly reports and newsletters to direct supervisor.
• Participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with members of the leadership team.
• Provide directed outreach, translation assistance, and other supports to residents who are ELL

Performance Factors:

• Attendance and Dependability. The RSC can be depended on to report to work at the scheduled time and is expected to complete assignments in a timely, accurate, and thorough manner.
• Communication and Contact. The RSC communicates effectively both verbally and in writing with organizational leaders, property management team, colleagues, and individuals inside and outside the organization. The RSC also pays close attention to detail and follow-through.
• Relationships with Others. The RSC works effectively and relates well with others including residents, leadership team, colleagues, property managers, and individuals inside and outside the organization. The RSC exhibits a professional manner dealing with others and maintains constructive working relationships.
• Leadership and Initiative. The RSC should demonstrate leadership and initiative in all areas of resident services at the property, including the development and execution of partnerships, projects, and programs.

Qualifications:

The ideal candidate will be a resident of D.C. and fluent in English/Spanish, with at least 2 years of human services experience and a minimum bachelor’s degree.

Job Type: Full-time

Pay: $20 - $25 per hour

To apply: Qualified candidates should submit a cover letter and resume. No phone calls please.

Operation Pathways provides equal employment opportunities (EEO) to all employees, contractors, and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetics, or veteran status. In addition to federal law requirements, Operation Pathways complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.'
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Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift

Application Question(s):

• This is not a remote position. Are you willing to work in person?

Education:

• Bachelor's (Preferred)

Experience:

• human services: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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