Job description
JOB TITLE: Resident Relations
REPORTS TO: Community Manager
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
The Resident Relations position has the primary responsibility of providing assistance and coordinating all requests from the residents and acts as a buffer between residents and the property management team. In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests and meeting with resident groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
- Serves as the primary point of contact for all resident related inquires.
- Coordinates and assists with all requests from resident with the property management team.
- Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
- Coordinates move-in dates with leasing staff to ensure their new home has been inspections prior to move-in.
- Coordinate move-outs, pre-inspections and final inspections for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
- Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
- Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
- May perform other duties as needed to assist the Assistant Community Manager and/or Leasing team
SKILLS/QUALIFICATIONS:
- Strong interpersonal, oral and written communication skills
- Must be organized, detail oriented and have good time management skills
- Ability to work week-ends and evenings as needed
- Ability to multi-task and work in a busy environment
The Franklin Johnston Group is an equal employment opportunity company.
The Resident Relations has the primary responsibility of providing assistance and coordinating all requests from the residents and acts as a buffer between residents and the property management team. In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests and meeting with resident groups.
JOB TITLE: Resident Relations
REPORTS TO: Community Manager
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
The Resident Relations has the primary responsibility of providing assistance and coordinating all requests from the residents and acts as a buffer between residents and the property management team. In addition, this position is responsible for providing exceptional customer service to all customers including conflict resolution. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests and meeting with resident groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
- Serves as the primary point of contact for all resident related inquires.
- Coordinates and assists with all requests from resident with the property management team.
- Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
- Coordinates move-in dates with leasing staff to ensure their new home has been inspections prior to move-in.
- Coordinate move-outs, pre-inspections and final inspections for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
- Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
- Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
- May perform other duties as needed to assist the Assistant Community Manager and/or Leasing team
SKILLS/QUALIFICATIONS:
- Strong interpersonal, oral and written communication skills
- Must be organized, detail oriented and have good time management skills
- Ability to work week-ends and evenings as needed
- Ability to multi-task and work in a busy environment
The Franklin Johnston Group is an equal employment opportunity company.
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