Job description

North American Properties believes that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them.
We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that in turn become more successful environments, more vibrant communities and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $7 billion of assets across the US.
Whether developing multifamily, mixed-use, office, student housing, hotel or retail environments, we’re driven to deliver more valuable, meaningful real estate that transforms, inspires, delights and succeeds by connecting us all with what matters most.
North American Properties Apartments is seeking a Resident Coordinator to provide top-quality customer service to residents of our five downtown communities. The exciting and fast paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.
Duties and responsibilities:

• Serving as the primary contact for residents and secondary contact for prospective residents
• Building and maintaining resident relations
• Responding quickly to all incoming resident communications
• Resolving resident requests, questions, complaints, etc. and acting as the primary contact for resident complaints and issues
• Inputting service requests and scheduling outside contractors on behalf of residents
• Supporting the Property Manager with administrative tasks, vendor communication and scheduling, follow-up, etc.
• Supporting the Leasing Director with administrative tasks, appointment scheduling, follow-up, etc.
• Supporting the Leasing Director with social media, marketing, and community outreach initiatives
• Touring apartments, amenities, and/or community to prospects as needed
• Preparing and presenting lease contracts and related documents
• Managing all resident and lead information through a variety of technological tools including data bases, Entrata, Microsoft Excel, and Microsoft Word
• Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
• Coordinating resident activities
• Organizing incoming mail and parcels daily
• Straighten and organize common areas and amenity areas daily
• Ordering office supplies, refreshments, marketing materials, etc.
• Preparing office daily for opening and closing
• Reporting daily, weekly, monthly activity as requested
• Maintaining targeted occupancy
• Other special projects and assignment as assigned

The ideal candidate must demonstrate:

• Outstanding customer service and communication skills
• Highly-developed interpersonal skills
• Self-confidence and poise
• Positive can-do attitude and outgoing personality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Dependable, strong work ethic
• Punctuality

Qualifications & Requirements:

• High school diploma or equivalent
• Bachelor’s degree preferred
• Valid driver’s license
• Dependable transportation
• Successful customer service-related background
• Must be able to work occasional nights and/or weekends based on office and event scheduling
• Walking for extended periods of time

Working Environment
North American Properties upholds a professional and deadline‐oriented working environment in an office setting. Position requires interaction with internal and external contacts daily.
Compensation and Benefits
North American Properties’ Resident coordinator position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.
About North American Properties
NAP upholds a professional and deadline‐oriented working environment in an office setting. At NAP, we live our values of Relationships, Ownership, Agility, Strength, and Stability, Courage and Creativity, Empowerment, and Integrity.
North American Properties, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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