Job description

“Ski the Change You Want to See in The World”

With a Purpose like Enjoy. Protect. Give. it’s no wonder we’ve built an incredible team living our values both personally and professionally, each and every day. Join the movement by applying today!

Job Overview:

The reservation agent plays a key role in the success of the Central Reservations Department and the overall experience of visitors to Taos Ski Valley. The agent is to assist prospective guests and repeat visitors to Taos Ski Valley in helping secure accommodations, lift tickets, lessons, rentals, shuttles and other activities which may be desired or offered by the Central Reservations Department.

Qualifications/Knowledge:

• Has a pleasant and courteous phone voice
• Follows departmental opening and closing procedures
• Answers phone calls and returns email in a prompt and professional manner
• Assists guests on the phone and through email communication with questions about Taos Ski Valley and the Town of Taos
• Sells and up-sells lodging, packages and amenities to prospective and repeat guests
• Takes reservation calls and records crucial data on to call log
• Charges customer deposits to their credit card per department policy
• Maintains a good working relationship with fellow co-workers and with Central Reservations suppliers
• Communicates effectively with guests, co-workers, off-site agents and managers
• Always maintains a professional demeanor and attitude
• Maintains a professional appearance
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Demonstrates reliable attendance on all work days
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
• Ability to sit for extended periods of time
• Ability to work a flexible schedule including weekends, holidays and evenings.
• Is legally able to work in the United States and has the proper documentation for employment
• Strong computer and internet skills required
• Prior experience with Property Management Systems preferred
• Prior sales experience preferred
• Ability to read and write in English required
• Ability to speak foreign languages preferred
• Is able to type at a reasonable rate required
• Educational requirements include: High school diploma or equivalent

Total Compensation Package:

This is a seasonal position with benefits that include a free season pass, free employee shuttle, family & friends discounted tickets and excellent resort-wide discounts! Dependent upon FT or PT status, additional benefits may include paid wellness days and domestic partnership benefits as well as access to 401K contribution.

Objectives of our overall compensation philosophy include:

• Fairly & competitively compensate within our region, industry & larger marketplace while keeping with our B Corp ethics
• Pair equity among genders and similar types of work, rather than relying on past wage history
• Support pay transparency & encourage openness on compensation topics
• Conducting regular, organization-wide pay analyses to ensure fair and unbiased compensation
• Rewarding those that are results-driven, contribute positively & bring additional value to the organization by aligning with our organization’s overall goals, B Corp ethics and sustainability guidelines.

Other sweet perks include:

• Free season pass
• Family & Friends discounted tickets
• Retail, Rental, F&B, Lodging & Recreational discounts
• Totally cool deals on awesome gear
• Lift ticket discounts to partner resorts
• Access to wellness programs and gym discounts!

• A robust Employee Assistance Program offering all kinds of wonderful perks!
• Employee Referral Bonus
• Domestic partner benefit
• Internal recognition programs
• Awesome staff events and cultural experiences
• ...did we mention the views are gorgeous?!

Inclusiveness:

Here at Taos Ski Valley, Inc. we want you to Be Yourself! We are proud to be an Equal Opportunity Employer which means your gender, your sex life, your skin color, your age, disability, DNA, military status, who you love, or your religious beliefs are all welcomed and appreciated here. We prefer to base our hiring on your values, your experience & qualifications, and your passions! So, if you’re stoked about the mountain, want to work for a B Corp, have a positive, can-do attitude, and are good at what you do, then WE WANT YOU!

Job Types: Full-time, Part-time

Pay: $11.95 - $13.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Reservations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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