Job description
Who We Are…
We are looking for a Reservations Agent to support and report directly into the General Manager. This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience provided is uniquely brilliant.
Main Duties…
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Apply today and join us as a Host
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Work Perks…
We are looking for a Reservations Agent to support and report directly into the General Manager. This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience provided is uniquely brilliant.
Main Duties…
- Responsible for being one of the first points of contact for members while also greeting guests, answering incoming calls, and creating reservations for the Hotel Stays, Club Dining, and other food and beverage outlets
- Work in Opera Hotel Program and property management system (PMS) to support front office services such as reservation, check-in and check-out therefore saving time, as well as reduces human error.
- Demonstrate a keen eye for detail while maintaining an organized, clean and effective work station
- Promote positive moments for members and guests from time of arrival through time of departure
- Answer questions regarding room rates, hours of operation and amenity availability/pricing
- Maintain a clean, sanitary and safe work environment
- In real-time address guest related questions and take action that results in a positive resolution
- Develop relationships with members and guests while also communicating notable conversations to management
- Promote a positive atmosphere by being approachable and professional
- Administrative tasks (i.e. properly keeping all paperwork logged and filed)
- Perform other duties as assigned by supervisor/manager.
- A minimum of 1+ years of experience in a fast paced and professional environment
- Must have previous experience working in Opera and reservations experience with a high volume hotel or restaurant
- Proven success of “champion of the culture,” facilitating excellent communication and engagement
- Team focused with an understanding of the bigger picture and how you can contribute
- Able to effectively manage different stakeholders and be persuasive
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 20 to 60 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Must be able to use step ladder.
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Apply today and join us as a Host
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Work Perks…
- Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
- $500 dollar sign-on bonus for non-exempt staff
- Referral bonus + competitive compensation
- Career development, career training and the opportunity to work internationally
- Flexible work schedules
- Discounted family rates
- Family meals
- Two weeks’ vacation, 9 days PTO, 9 Holidays and much more
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