Located in the heart of the West Village, Jack & Charlie’s 118 will serve a traditional American menu, focusing on wood-fired cooking, classically crafted cocktails, and detail-oriented service. The design, influenced by the traditional dinner clubs of NYC, London, and Paris, includes multiple dining rooms and a raw bar.

We are looking for a Reservationist to join our team. This is an opportunity to join a passionate team of hospitality professionals.

Be able to communicate with pace and transparency across multiple business units with varying concepts and needs.

• Be the first point of contact for all guest/member inquiries.
• Create or alter reservations for private bookings, events, restaurant, and private club guests.
• Communicate pertinent information about incoming guests to FOH and BOH management and executive teams.
• Provide concierge service for club members and help create hospitality legends.
• Maintain a high level of hospitality and professionalism with each team member, guest, and club member.
• Protect the privacy of our guests, members, and team members.
• Develop and maintain relationships with current guests and members on a first name basis.
• Ability to be resourceful, calm, and proactive when issues arise.
• Be ready and willing to fill in where needed to ensure our high service standards and efficiency of operations by helping other team members as needed.
• Professional correspondence via email and phone calls both internally and with guests.
• Strong communication and listening skills to effectively deliver accurate messaging to both guests and teammates.

Requirements:

• Positive attitude, a sense of responsibility and ownership of the position.
• Experience with Resy
• Appetite for creating memorable experiences for our guests and members.
• The ability to stay calm and positive under pressure.
• Detail oriented with writing, communication, and phone etiquette skills.
• Team oriented with a strong sense of punctuality, reliability, and professionalism.
• Computer literacy and proficiency with Microsoft Office.
• Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphere.
• Fluent in both written and spoken English

• In accordance with the NYC Covid-19 Vaccine Mandate, all food establishment employees must show proof of Covid-19 vaccine.

Jack & Charlie’s 118 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.