Job description

Encore Technologies is hiring a Research Specialist- Credit and Collections for our direct client requirement.

Job Title: Research Specialist- Credit and Collections

Location: Onsite in Atlanta, GA

Position type: Contract at $25/hr

Must Have

· 1-3 years experience

· Mathematic skills

· Microsoft 365

Nice To Have

· 9ci

· CCAAS

· Experian

· FinTech

· Icontrol

· NACM certification

· Oracle AR

· Salesforce

Summary:

The Research Specialist will investigate/research and determine the final resolution of any situations in which client and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.

Essential Duties and Responsibilities:

· Coordinate with customer contacts to investigate/research anything not resolved in full and/or any situation in which client and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]

· Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets and then provide an explanation to customers

· Reconcile post payment issues

· Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers

· Lead a cross functional search for next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)

· Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School degree and 1-3 years’ experience of which 1 or more is job-related experience; or equivalent combination of education and experience. Associates degree or higher preferred and 3 plus years of job-related experience preferred.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

· To perform this job successfully, an individual should have knowledge of:

· Accounting Software – Oracle AR

· Internet Software – Browsers and search engines

· Spreadsheet Software – Microsoft products

· Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software

· Certificates, Licenses, Registrations: NACM Certification preferred.

Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Job Type: Contract

Pay: $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you local to Atlanta, GA?

Work Location: In person

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