Job description
Renewal Specialist
We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve won Google Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.
In addition to Google technology, Promevo's SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users' data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.
This is an exciting time to be part of Promevo as we are growing rapidly. If you have had success in managing agreements and facilitating renewal processes and pricing, you may be the person we need to join our team as our Renewal Specialist.
As a Renewal Specialist at Promevo, you are responsible for providing excellent customer service to all clients consuming our recurring revenue products and services. A Renewals Analyst manages agreement renewals with existing clients and facilitates the renewal process and pricing. The goal of a Renewals Analyst is to renew contracts and prevent customer churn. It is essential to maintain customer relationships, identify agreement expiration, begin the renewal process, educate clients on our support and other offerings and participate in the process improvement of existing processes.
By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.
Our Promevo team members are committed to living out the values below:
We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve won Google Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.
In addition to Google technology, Promevo's SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users' data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.
This is an exciting time to be part of Promevo as we are growing rapidly. If you have had success in managing agreements and facilitating renewal processes and pricing, you may be the person we need to join our team as our Renewal Specialist.
As a Renewal Specialist at Promevo, you are responsible for providing excellent customer service to all clients consuming our recurring revenue products and services. A Renewals Analyst manages agreement renewals with existing clients and facilitates the renewal process and pricing. The goal of a Renewals Analyst is to renew contracts and prevent customer churn. It is essential to maintain customer relationships, identify agreement expiration, begin the renewal process, educate clients on our support and other offerings and participate in the process improvement of existing processes.
By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.
Our Promevo team members are committed to living out the values below:
- Build and Extend Trust – Show respect and listen. Do what you say you will do. Be transparent and dependable.
- Keep it Human – Invest in relationships. Show empathy. Do right by others. Take care of yourself, your family, and each other.
- Own It – Become an expert in your role. Own the outcome. Finish what you start. Answer for the results.
- Differences Make Us Stronger – Respect Differences. Seek to include different perspectives. Learn from each other.
- Attitude is Contagious – Be fully engaged. Take pride in what you do. Spread your positivity. Courage. Energy. Passion. Purpose.
Duties and Responsibilities
- Proactively outreach to clients in the renewal process to identify needs, register opportunities in Google’s system, and communicate with Google when necessary for customer information and pricing
- Manage a pipeline of renewal opportunities from initial conversation, price negotiation, order placement and ensure customer satisfaction
- Assist all Client Success Managers to assist with renewals of assigned clients including communication with clients, deal registration, pricing negotiation, and order placement
- Support other workers within the Client Success and Account Management organization for campaigns, renewal processes, and more as necessary
- Identify cross sell, upsell, and add on products and services opportunities provided by Promevo
- Meet with Google on renewal clients to discuss goals for the growth of the client and align Google, client and Promevo goals to drive success
- Execute on all customer renewals and ensure timelines are met and organizational revenue goals are met
- Answer customer questions as appropriate and provide resolution or direct the customer to the correct department for resolution
- Review customer complaints and concerns and seek to improve the customer experience
- Identify and route customer questions to appropriate team members for technical assistance as needed
- Educate customers on the service offerings and values of Promevo to improve customer satisfaction and growth within the Google Cloud Environment and Promevo
- Have an understanding of all G Suite / Google Workspace and Promevo products to be able to provide high level technical responses as well as demonstrations of the products
- Obtain certifications through Promevo or Google University to expand knowledge on Google products available for sale
- Keep up-to-date on recent developments in G Suite/Workspace/gPanel and communicate those updates to customers
Key Qualifications
- High School Diploma or GED minimum; College degree preferred
- Customer service experience
- Sales experience preferred with ability to drive and follow a defined process
- Ability to multitask, use a computer, operate multiple software systems
- Outgoing personality with ability to build rapport quickly with customers while communicating professionally
- Strong written communication skills using clear and concise language with proper grammar
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience with customer relationship management; Hubspot preferred
What Promevo Offers
- Competitive base salary + variable compensation based on performance
- Hybrid or Remote Work Environment
- Paid major holidays
- Health, dental, and vision coverage
- Competitive 401k package with employer match
- PTO that supports a healthy work/life balance
- Training and Development opportunities that support career growth
Promevo LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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