POSITION SUMMARY: The Customer Support Coordinator provides assistance and support to the Customer Support team by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, and fulfills customer needs to ensure customer satisfaction.

PRINCIPAL RESPONSIBILITIES:

• Assists and provides support for internal and external customers.
• Maintains customer profiles and contract filing system.
• Enter customer profile submittals into our internal system manually or from the online portal.
• Research operational concerns, questions and discrepancies.
• Prepare and transmit reports and waste shipment summaries.
• Prepare manifests and other related shipping documents for submittal to customers for upcoming shipments.
• Processes correspondence, reports and other documents.
• Review and approve transactions requiring invoice preview.
• Assist in billing adjustments, billing project maintenance and researching questions related to customer invoices.
• Assist in billing adjustments, billing project maintenance and researching questions related to customer invoices.
• Performs other, related duties as assigned. These duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work.

QUALIFICATIONS:

• Must have a strong commitment to customer service and possess the ability to actively listen to customers to understand requests
• Detail oriented for working with numbers and accuracy of information
• Ability to read, analyze and interpret company documents (ie: Waste profile, supplemental profile, recertification forms, price confirmations, quote templates, credit applications, service agreements)
• Strong problem-solving skills
• Ability to calculate figures and amounts such as discounts, surcharges, margins, costs, sell rates applying concepts of basic elementary math
• Must be able to operate a variety of office equipment such as scanner, calculator, copier, computer

MINIMUM QUALIFICATIONS:

• High School diploma or GED.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Remote position with equipment provided. Hire must supply the internet requirements needed for the role. This role is considered a lateral move from a CRC Specialist 2, Premier Advisor, and Corporate Customer Service Specialist role.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.