Starting pay at $23/hour+ Benefits

Company Description:

Vital Records Control is a national leader in Records Management Solutions. Our innovative service solutions and world-class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new services to improve our customers' secure data management needs. To continue our growth, we have an excellent opportunity for a Release of Information Supervisor at our San Francisco, CA location.

JOB DESCRIPTON

PURPOSE

The Supervisor position with the Release of Information Team, interprets and responds to requests for protected health information, ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Essential functions:

• Supervise a staff of ROI Specialists and direct day to day workload through ROI Workflow System.
• Monitor the status of requests to ensure compliance with all SLA’s and State/Federal Regulations.
• Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as directed by VRC policies and procedures. Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and VRC Policy.
• Reproduce the requested information according to SLA timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena).
• Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure the work is performed in accordance with federal and state statutes.
• Generate cover letters, prepayment invoices and mail information to the requestor. Upon receipt of payment or prepayment form the requestor, finalize the request in the ROI System.
• Confirm staff members complete all required employee training including but not limited to HIPAA and ROI procedures as needed to maintain industry compliance.
• Be willing to provide training to VRC sales staff for ROI procedures and processes as needed.
• Provide customer support for national client base when necessary.
• Perform other duties as assigned.
• Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements (“SLA”) with the customer.
• Adheres to customer policy and Vital Records Control Companies’ (“\TRC”) policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.
• Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles.
• Performs data entry functions, utilizing \TRC’s ROT System, to log, monitor, and complete requests for information.
• Provides routine service to customers regarding release of information requests.
• Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes affecting release of information functions.

REQUIREMENTS

Associates/Bachelor’s degree Preferred

2 to 4 Years Supervisory experience preferred.

2 Years relevant experience required; 4 years preferred.

RHIA/RHIT preferred

Must be able to pass a criminal background check, credit check, pre-employment drug screen and

Motor vehicle record check.

Training:

Company and Hospital Client training manuals to be read and completed and on-the-job training to be conducted by Area Manager.

Work hours are 8:00 am to 4:30 pm Monday through Friday

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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