• Monitors professional regulatory climate with recommendations for process improvement to address change
• Responsible for recruitment and selection along with subsequent orientation, training, performance management, and ongoing development needs of staff. Implements corrective action when necessary
• Participates in operating budget process.
• Manages PTO for department
• Oversees timecard approval
• Maintains and monitors patient cancellation report with action plans to reduce cancellations. Establishes target goals and provides monthly updates with results on the outpatient shared drive.
• Maintains equity among clinical staff and between clinical and support staff
• Supports the emotional and physical needs of patients and staff
• Enforces policies of Ingalls Health System
• Uses quarterly rounding with all staff using the department workday assessment worksheet or like measuring tool that includes a summary of results and action plan based on feedback.
• Plans, implements, coordinates, and reviews PI with program adjustments to address opportunities/deficiencies
• Educates staff on PI, current department goals, and objectives
• Provides discipline specific patient care as needed
• Monitors PRC monthly and shares with department staff including action plan implementation to improve scores
• Plans, implements, coordinates, and reviews PI with program adjustments to address opportunities/deficiencies
• Collaborates with Director/Manager on program and site/system initiatives.
• Addresses internal and external customer satisfaction issues; collaborates with department and site leadership to address improvements
• Coordinates and leads monthly department meetings
• Coordinates with inter-hospital departments (EVS, plant operations, etc) for physical plant management
• Responds to emails within 24 hour period
• Manages the overall patient experience to a positive outcome
• Responds to patient and physician concerns in a timely manner
• Participates in system level committees and projects as a therapy representative
• Implements IMC initiatives in respective area
• Implements protocols to address changes to meet regulatory requirements
• Develops and enhances physician and internal/external referral relationships.
• Maintains quality and promotes department growth

• Clinical degree in therapy related field

• IL state licensure to practice in designated field

• Additional experience as per staff position requirements.

• Minimum 5 years of clinical experience required.

• Minimum 3 years supervisory/management experience required.

• Superior communication and customer service skills.

• Knowledge of budget preparation and maintenance preferred.

• Experience with electronic medical record documentation.

• Working knowledge of Microsoft Office (Outlook/Excel/Word)

• Job Type/FTE: Full Time
• Shift: Days
• Unit/Department: Therapy - Harvey

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.