Job description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Patient Access Representative is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections.
Responsibilities:
RESPONSIBILITIES AND SCOPE
- Greets and incorporates patients and families into our system of care, ensuring positive customer service though demonstration of a caring, professional, and helpful disposition.
- Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.
- Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.
- Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services
- Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.
- Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance
- May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients
Other information:
High school graduate or equivalent
Previous Registration and/or Insurance Verification is preferred
Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training
Proficiency in computer skills, including Microsoft Office
Customer-service oriented and proficient in written & oral communications. Modeling the Carolina Care behaviors in every interaction while providing exceptional service to our patients
Familiarity with medical terminology and a clinical setting
01.9050.0227
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Pat Acct
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: Not Applicable
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